Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
246 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Forte is for the guy who wants to look good without looking like he put in a ton of effort. It's for the guy who knows you don't always get a second chance at a first impression - whether it's in work, dating, or life.
Forte Series (forteseries.com) has 246 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
246 approved reviews, newest moderated first
Just started using the products and love them so far! Had a small issue where one product was being send from another warehouse but customer service was amazing and was super on top of it! They had quick responses which I appreciate. I would recommend
By Carmine R.
Used this shampoo & conditioner very first time today.. My hair got smooth, my scalp feels nice & cool unlike the regular ones I was using before!! Thank you Alex.
By Tirth
Type of shipment is really bad. I'm following alex costa for so long. However this was my first ever purchase. I dont why but my has been returned without giving me any notification nor i got my money back too.
By Md Y.
Response from Forte Series· Oct 7, 2023
Dear Md, We really sorry about your experience. As our team mentioned you by email, unfortunatelly DHL was not able to find your address and because of that they returned the shipment. However, thanks to your help confirming all your address information, we where able to make our ops team to work on a reshipment of your order that will be delivered this time. Thanks again for work together with us in resolve this issue. Have a lovely weekend CS Team
I ordered the hair dryer and was excited to receive it. I was underwhelmed by the power of the hairdryer given my long hair. But on the second day, the dryer broke. I reached out to the company and nobody has responded. Too bad. I have enjoyed their other products.
By Rob J.
Response from Forte Series· Oct 7, 2023
Dear Rob, Based on our records, we first received your email at 6:41 a.m. PST on Oct 6, and Bryan responded at 2:40 p.m. PST time on Oct 6. I'm not sure what happened that caused the communication to not reach you but it’s our responsibility to make this right! We pride ourselves to have around the clock CS support and am disappointed to not satisfy you as a customer. We've just tried to reach out to you again; if you get to see this, please look out for the email from our team. As for the issue with the Pro Dryer we already issued a refund and sent you a new free replacement Dryer to the original order address. Please don't hesitate to reach out again. Sincerely hope that this helps restore your trust in us. - Paola Pardo CS Lead
Really helpful and amazing customer service received from Maude who helped with my original orders delay and frustration. Cannot wait to try product and help with the growth of the company here in the UK. Thanks again Maude!
By Feroz H.
It arrived at great speed
By Mason K.
Shipping and Customs Issues - Urgent Assistance Required Dear Forte Series Trustpilot Team, I wanted to share my recent experience with shipping and customs fees related to my order from Forte Series. I initially placed an order with great excitement, but my enthusiasm quickly turned into disappointment when I had to pay approximately $30 for shipping. This was already quite unexpected, considering the shipping fees were higher than the products themselves. To my dismay, the situation worsened when my package got stuck in customs, something that has never happened to me before. I was then required to pay an additional $30 for customs fees, bringing my total shipping and customs expenses to an exorbitant amount. Given this unexpected financial burden, I decided that it would be best to return the products. However, I was informed that returning the items would entail yet another $30 fee, on top of additional customs charges because I reside in Sweden. This entire experience has left me feeling frustrated and dissatisfied. I understand that shipping and customs fees are sometimes necessary, but the cumulative costs have far exceeded the value of the products I ordered. I kindly request your assistance in resolving this matter promptly. I believe it's only fair that I receive a refund for the shipping, customs, and return fees, given the exceptional circumstances surrounding this order. I look forward to your prompt response and a swift resolution to this issue. Thank you for your attention to this matter. Sincerely, Kalle D
By Dala
Response from Forte Series· Oct 11, 2023
Dear Kalle, The $30 duty was charged to you by your local government. Even though we can’t control what they do, it’s our responsibility to make it right for you! After your refusal of the order, we have asked DHL to send the package back to our warehouse. We’ve already refunded your purchase prior to receiving the package back at our warehouse. If you see this, please reach out so we can arrange another shipment in a way that’s satisfactory for you. We pride ourselves to have around-the-clock customer support and am disappointed that this wasn't a great experience for you and will take this as a learning experience for us to improve. Thanks for your business and feedback. Please don't hesitate to contact me (department manager) directly with any questions. - Paola Pardo CS Lead
Forte series Clay is absolutely amazing. I have been using it since they first released it. I have medium sized hair, and go with a bit of a high volume look. other products make my hair fall down 1 hour later. The only issue I have with forte is their shipping prices are crazy. Im not sure why it is like that for Alex costa’s team to send out product.
By Andrew G.
