FortegraReviews of fortegra.com

Response from Fortegra· May 29, 2026

We’re very sorry to hear about your experience, and we understand how frustrating it is to feel that your concerns weren’t addressed. We’d like the opportunity to review your situation in detail and see how we can help. Please reach out to us with your claim number and the name and phone number on your account so our team can look into this further and provide support.

Response from Fortegra· May 26, 2026

We appreciate you taking the time to share the details of your experience. Our records show that your furniture was purchased from Rooms To Go on 12/07/2023 along with a 3 year Service Agreement. On 05/18/2026, a claim was submitted for your storage console and dual power right arm facing recliner, including concerns with the USB ports, white spots on the console, intermittent reclining issues, and a tear in the recliner’s fabric. A technician was sent to your home to complete an inspection so we could better understand what was happening. Based on the technician’s report, the USB issue on the console was not caused by a manufacturing defect, and in addition to the white spots, several other stains were noted. For the recliner, the technician did not find an electrical malfunction, and the fabric tear appeared to be the result of the recliner rubbing against the wall over time. Your Service Agreement provides coverage for manufacturing defects and accidental damage that occurs from a single incident. It does not extend to issues caused by repeated wear, accumulated staining, or damage that develops over time. Because the technician’s findings did not indicate a manufacturing defect or a covered accidental incident, the claim is not eligible for coverage under the terms of the Agreement. We understand this may not be the outcome you were hoping for, and we truly appreciate the time you took to share these concerns with us. The claim has been fully reviewed in line with the technician’s findings and the terms of the Service Agreement, and while no further information is needed at this time, we do value your feedback and the opportunity to assist.

Response from Fortegra· May 22, 2026

Thank you for sharing your experience, Mercedes. We’re sorry to hear that the claim process felt unclear and frustrating, and we understand how important consistent communication and accurate documentation are when navigating a claim. We’ve reviewed your feedback and are working internally to ensure the concerns you raised—regarding documentation, communication, and the handling of your claim—are addressed appropriately. Your comments help us identify where improvements are needed, and we appreciate you taking the time to outline your concerns.

Response from Fortegra· May 22, 2026

Thank you for sharing your feedback. Based on the information provided, we’re not able to determine whether this experience is connected to one of our service contracts. If you believe your situation may involve our company, please reach out to us at [email protected] so we can verify your details. We appreciate you taking the time to share your perspective.

Response from Fortegra· May 19, 2026

Our records show that you purchased your furniture and Service Agreement on 04/12/2025. On 04/27/2026, a claim was filed for your loveseat and chaise due to noise when sitting. A technician was dispatched through Rooms To Go to inspect the issue. The technician confirmed that while the pieces make noise, there are no breaks in the frame and all springs are attached and functioning within manufacturer standards. Under the terms of your Service Agreement, noise and squeaks are not covered. Coverage applies only to specific manufacturing defects such as warping, cracking, breaking, or separation of the frame, as well as the breaking or bending of mechanisms, springs, or coils. Because the technician found no covered defects, the claim is denied in accordance with the Service Agreement. We understand this is not the outcome you were hoping for, and we appreciate you giving us the opportunity to fully review your claim.

Response from Fortegra· May 12, 2026

We appreciate you bringing this to our attention Paul Jimmy. We're sorry to hear that your experience didn’t meet expectations. Your feedback matters, and we’re working behind the scenes to address the issue promptly.

Response from Fortegra· May 11, 2026

Giselle, thank you so much for your kind words! We’re thrilled to hear you had a great experience. We work hard to ensure every customer feels valued and supported.

Response from Fortegra· May 6, 2026

Hello Trella, We’re delighted to hear about your exceptional service experience! Thank you for recognizing our team's professionalism and commitment to your safety.