FormlabsReviews of formlabs.com

Very long time between order and receipt of order. Had to call to find out what happened and was told there was a fraud issue. The order was paid for on the date I ordered the resin. There was confusion about the shipping to address. After I made multiple phone calls about the shipping address being wrong on the invoice, I received a tracking notice and the address on the notice was to the wrong address. Another phone call latter I was assured the package was going to the correct address. It did finally arrive about 20 days after I placed the order. Not to encouraging.

It there is no all items in the new system and the new warehouse release incomplete orders without tell with us.

My company urges me to order and pay via 30Day net. The problem is that the method takes an additional 2-3 days to process the order. And multiple orders have come in wrong and I had to take pictures of the wrong order, send them back to FL's, and then get them back to UPS so that I can then, days later, get the correct order. Because of this, I order using my personal credit card so that I can get my order processed in a shorter time which results in the correct order getting shipped to me. Then I have to hear my company reprimand me for not using the 30 days net. FormLabs uses a horrible logistics company. I think it's Omni still??

Don't support my printer anymore and offer no help to rectify issues apart from guides which say to do 0.08mm adjustments using paper around galvo which is nearly impossible. Expect me to spend thousands on a new printer which is a waste as, its components are fine just needs re-calibrating as it got knocked during transport.