I never received my last order
I never received my last order. When trying to reach someone, there was no response. I used the bot and got no where. My address has been updated, so hopefully hers sends it to the correct address. A change of address was filed with the post office prior to my last shipment. However, I did not receive it. I enjoy the auto ship. Paying for a product and not getting it is frustrating.
By Ashley S.
Response from hers· Jan 30, 2025
Hi Ashley, Thanks for getting in touch! I'm more than happy to help, but before I do I'll need to verify a few points of information first. With that being said, I kindly ask that you confirm a recent order number as well as your date of birth. You can find your recent order number(s) by logging into your account and clicking 'account' > 'orders'. Once I'm able to locate and confirm your account, I will be able to get things taken care of for you right away!