Was unable to complete transaction due…
Was unable to complete transaction due to incomplete information. After inquiry, no response given. On my do not use list now.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
610 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.
AFEX (foreignmoney.com) has 610 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 20 reviews with 1 star · Clear filters
Was unable to complete transaction due to incomplete information. After inquiry, no response given. On my do not use list now.
By customer
I have not received my money, and they are making me track it down, with little help. Isn't this why I went through a company? I would have gone to a bank If I had the time to get the currency exchanged in the first place.
By Darcie F.
Response from AFEX· Oct 15, 2018
We're sorry you haven't received your package. A delivery attempt was made; unfortunately, an adult was not present to receive the package. During our email exchange, I provided an address and phone number where the package was located so that you wouldn't make a blind trip and came up empty. I just got off the phone with that branch and confirmed that your order is there. I'm sorry your experience was unsatisfactory, should you wish to order from us in the future, we'll do our very best to redeem ourselves.
couldn't get any. I guess Texas in their wisdom are protecting the big banks for money exchanges.I'm sure there's money under the table for this
By Richard K.
Response from AFEX· Aug 29, 2018
We apologize not being able to assist you Mr. Koons. Unfortunately the Texas Department of Banking will not allow us to buy or sell foreign currencies to residents of the State of Texas.
Waste of time...
By Time was W.
Response from AFEX· May 14, 2018
We're sorry we weren't able to fulfill your order. Hope you were able to find a local foreign exchange in your country for your collection.