Forbright BankReviews of forbrightbank.com

I was about to open an account with your bank. I study reviews carefully before deciding where I do business. A bank with so many negative reviews tells me that either their processes and procedures are faulty or they are not a customer focused business. Yes, your rate is good, but your reviews are not. Also, any bank that denies a person to open a savings account without clearly stating why is a no-go for me. Looks like you have done that to a number of people.

Easy peasy to open savings and CD accounts and have been very happy with my interest rates - grateful to the "big banks" ridiculous rates for forcing my hand into looking elsewhere.

Applied for a growth savings account and was denied. There is no reason why my account should have been denied. I have great credit, no debt, no closed bank accounts and I have never been refused any account in my 58 years neither personal or business. Thankfully they are not the only bank with great hysa(s). I assume they don't need any additional customers which is perfectly fine, but I would like to know why for my own information. They offer no reason for the denial and I assume my driver's license picture was not to the reviewer's liking. Good luck to those of you that can lighten up and make it in.

I’ve been a customer for almost 2 years and have had 0 issues. Customer service was very pleasant the one time I needed to ask a question. I recommended them to family members who are also satisfied.

I recently opened a growth savings account and the process was simple and painless. The account was approved and active within minutes of applying. The APY is one of the highest I found and so far I'm enjoying the ride. I did run into problems trying to link external accounts. I didn't want to share my external account credentials so I elected to use the micro transaction process. This failed with two different banks with no clear reason stated. All I got was an error saying it required a security code which no one could explain. I called support and spoke with a very nice individual who suggested I try the plaid option. I decided to go ahead and try it with the intent of immediately changing my credentials at the external bank as soon as the account was linked. Sadly, it also failed to link even using plaid. I was able to set up the accounts from my other banks to Forbright so it seems odd that Forbright couldn't support such a basic function. Since then I've created multiple transfers to Forbright (restricted by daily transfer limit) and those have worked fine. I haven't attempted to initiate any transfers out of Forbright so it remains to be seen how well that works. One last point I can share. I started to install the Forbright app on my phone but when I saw the broad range of resources it requires access to and shares I decided against installing the app.

I’ve had accounts with for Forbright with CDs and savings for over a year now. The process to add CDs and Growth Savings account was pretty simple. I’ve read all the negative reviews and they are wrong. Forbright will help you through the process if it confuses you. Today, I had to transfer funds in a larger amount than their limit they set. I called and spoke with Michael Mann today and he was so helpful filling out some forms for a larger transfer amount and it was pretty easy. I ended up calling three times but only because I am a lot more dense than most people and I guess I was just nervous. Anyway, Mr. Mann was extremely patient each time and continued my perception of excellent service from this bank.

I had a disappointing experience with a certificate of deposit (CD). After researching CD rates online, I decided to purchase one from Forbright, as they offered one of the higher rates available at the time. I bought a 9-month CD with a rate of just over 4%. Fast forward 9 months to the maturity date. A couple of weeks before the maturity, Forbright sent a letter stating that upon maturity, I had 10 days to close the account and transfer the funds; otherwise, the balance would automatically roll over to a new term based on the current interest rate. This seemed reasonable. About a week after maturity, I logged onto their website to close the account and transfer the funds, which I intended to use for my kids' college expenses. However, the process of closing the account online was quite complicated. I followed the instructions to link my traditional bank account for the transfer and selected the total balance to be moved back to my checking account. After that, I sent a message through their website asking for confirmation that the transaction was correctly set up. I still had a week left in the "grace period" to make any corrections. The website indicated that I would receive two micro deposits in my checking account to confirm that Forbright bank and my traditional bank were successfully linked. I checked my account and saw that indeed, two separate micro deposits had come from Forbright. Assuming everything was fine, I continued to monitor my checking account for the transfer of the CD funds. After a week, the transfer still had not taken place, so I called the customer service number to speak with a representative. I was informed that the "grace period" had passed and that I would incur a penalty for closing the account. I explained my situation to several customer service representatives, emphasizing that I had been working to close the account well before the deadline. Despite my efforts, they refused to waive the substantial fee, which ended up costing me three months' worth of interest from my 9-month CD. The explanation I received was that I must have missed a step during the process of linking the accounts. Since the micro deposits had posted successfully to my checking account, I assumed everything was correctly set up. I hope this practice is not just a revenue enhancement tool for Forbright, but at this point, I am not so sure.

This company communicatin,and professionalism is poor. Applied for a high yield savings account with proper credentials.usually an online account is up and running in a few days. I keep calling and emailing asking why over a course of a month that my account is still not active. They keep telling me when I call or call me it's there system. So you mean to tell me. You can afford to have your system down for over a month and loose customers. It was a shady to me. Because I have high yield savings accounts and both companies got me up and running smoothly with no issues. How can there be a issue with proper banking info and your social security number