Good customer service
Good customer service, very helpful during a mountain bike purchase. Did not push any bikes on me, answered all my questions.
By Alex
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
559 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA
Folsom Bike (folsombike.com) has 559 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 505 reviews with 5 stars · Clear filters
Good customer service, very helpful during a mountain bike purchase. Did not push any bikes on me, answered all my questions.
By Alex
The Folsom Bike team is great! They are friendly, helpful, patient and well-informed. And they carry and service quality inventory at reasonable prices. I never hesitate to refer friends to FB - I have confidence in how they'll be treated there...
By DAVE C.
The Guys were experts and extremely helpfull
By KEVIN B.
I rented a Giant Trance. Great service and equipment. There were efficient in both setting me up and returning the rental. I Highly recommend this location.
By Daniel
Needed a overhaul on my Felt bike after 13,000 miles. Since I bought my bike there, decided to have them do the service. I had an 80 mile ride coming up in 2 days. They fit me in and did the service in 24 hours and I made the ride. My bike is running smoothly and I am a happy customer.
By STEVE V.
Keith was, as usual, awesome and professional. He really knows what he is doing! Very patient with our questions, and all around a great representation of the store. Thanks Keith! Mark and Debbie Pitcher
By MARK & DEBBIE P.
Great friendly service
By DJ
They did a great job!
By JOHN M.