Great customer service
Great customer service, very knowledgeable service staff, and fair prices. I've been going to them since they opened, both in Folsom & El Dorado Hills locations, and definitely feel they are the best bike shop around.
By BEN
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
559 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA
Folsom Bike (folsombike.com) has 559 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Great customer service, very knowledgeable service staff, and fair prices. I've been going to them since they opened, both in Folsom & El Dorado Hills locations, and definitely feel they are the best bike shop around.
By BEN
The staff was friendly. They helped me get fitted for the right bike and worked with me on all the other riding gear I needed.
By AARON P.
I bought Trek FX2 and have very good experience with purchase as well as bike. They are helpful and give good suggestions on what bike will suit as per your height and features of bikes. That narrows down your search criteria. I have just started biking and Trek FX2 is really nice. I am enjoying it.
By MAHESH S.
I dropped off my mountain bike after slashing the back tire on rocks at Granite Bay Lake ride. The service was great and they set me up with needed tools and spare tube. Txted me when my bike was ready for pick up. Very simple and straight forward service with a smile and advise. Thanks
By DAVID G.
Great Wednesday Night Ride! Great service in the shop and good coffee next door
By JOHN F.
Friendsly helpful knowledgeable. Took the time to answer all our questions and explain things thoroughly.
By KRISTINA
Crashed and broke a derailer part. Had a tour the next day. No parts available so they took the part from a bike on display. Exceptional service. Can't say enough good things about the staff and mechanics. The best!
By JERRY D.
ALWAYS EXCELLENT SERVICE, SLAES STAFF ARE TRUE CYCLISTS WITH EXPERIENTIAL KNOWLEDGE. GREAT SELECTION AND ACCESSORIES.
By TOM M.