FOLIGAINReviews of foligain.com

Response from FOLIGAIN· Oct 30, 2025

Merci beaucoup pour votre message et votre recommandation ! Nous sommes ravis que vous soyez satisfait de notre service client. Cependant, nous avons remarqué que vous avez laissé une seule étoile — peut-être par erreur ? Si c’est le cas, nous serions très reconnaissants si vous pouviez mettre à jour votre évaluation. Votre retour est très important pour nous. - The FOLIGAIN team

Response from FOLIGAIN· Oct 28, 2025

Grazie per il tuo feedback. Comprendiamo perfettamente il tuo punto. I nostri prodotti sono formulati per offrire risultati visibili dopo circa 3 mesi di utilizzo costante, quindi potrebbe essere troppo presto per valutarne l’efficacia dopo solo 1 mese. Apprezziamo molto la tua pazienza e il tuo impegno e ti chiediamo gentilmente di considerare di aggiornare la tua recensione una volta ottenuti i risultati completi. Le valutazioni delle recensioni sono molto importanti per noi e aiutano altri clienti a fare scelte informate. - The FOLIGAIN team

Response from FOLIGAIN· Oct 16, 2025

Dear Mary, Thank you for sharing your feedback. We are truly sorry for the confusion and frustration you have experienced. This is not how we want any customer to feel. We understand how important it is to receive clear product guidance, especially when medical advice is involved. Your order has already been refunded. We value your trust and would like the chance to make things right. If there is anything we can do to keep you as a valued customer, please let us know. Your satisfaction means a great deal to us. Your 100% satisfaction is our goal at FOLIGAIN. Warm regards, - The FOLIGAIN Team

Response from FOLIGAIN· Oct 13, 2025

Vielen Dank, Vova Deren, für Ihr Feedback. Laut DHL wurde am 7. Oktober ein Zustellversuch unternommen und das Paket anschließend an eine Abholstation in Neumünster weitergeleitet. Wir verstehen, wie ärgerlich es ist, wenn der QR-Code oder die Abholinformationen fehlen. Wir werden Sie direkt kontaktieren, um dieses Problem gemeinsam mit DHL zu lösen und sicherzustellen, dass Ihr Paket so schnell wie möglich zugestellt wird. Vielen Dank für Ihre Geduld und Ihr Verständnis. Alle Sendungsaktualisierungen Mittwoch 8. Oktober 2025 10:57 Uhr (UTC +02:00) Warten auf Abholung durch den Empfänger NEUMÜNSTER – DEUTSCHLAND 1 Stück ID: JD014600012328461755 - The FOLIGAIN Team -------- Thank you for your feedback. According to DHL, a delivery attempt was made on October 7 and the package was then forwarded to a pickup station in Neumünster. We understand how frustrating it is when the QR code or collection information is missing. We will contact you directly to resolve this issue with DHL and make sure your package is delivered to you as soon as possible. Thank you for your patience and understanding. Wednesday October 8, 2025 10:57 AM (UTC +02:00) Awaiting collection by the consignee NEUMUENSTER - GERMANY 1 Piece ID: JD014600012328461755 - The FOLIGAIN Team

Response from FOLIGAIN· Oct 8, 2025

Dear Annamaria, We are truly sorry to hear that. The 100% complete satisfaction of our customers is always our goal, and we see that your order has already been fully refunded. Please accept our sincere apologies for the inconvenience you experienced. If there is anything more we can do to assist you, please contact us directly. Our team is here to help in every way possible. Kind regards, - The FOLIGAIN Team

Response from FOLIGAIN· Oct 21, 2025

We’ve carefully checked our records and unfortunately could not find any order under the name April O’Neale. All of our products are made in the USA, not China, in FDA-regulated facilities and tested by independent third-party laboratories to ensure quality and safety. Since 2008, we’ve proudly served millions of satisfied customers around the world and maintained an excellent Trustpilot rating of over 4.4 stars. Delivering exceptional customer care and providing effective, science-driven hair health solutions is at the core of what we do. We’ve asked for your order details several times through the Trustpilot Request Information feature, including your full name and order number, but haven’t received a reply. We have not received an email either with your information though we have provided you with our email address here in this response. Without this information, we’re unable to verify or assist with your claim. This strongly suggests that your purchase may have been made through another company. If you do have proof of an order with FOLIGAIN, please contact us directly at [email protected], and we’ll be happy to investigate right away. The FOLIGAIN team

Response from FOLIGAIN· Jul 19, 2025

Hi Nico, Thank you for reaching out, and we’re truly sorry to hear about the delay and the missing bottle. We’ve reviewed your order placed on Thursday, July 10th, and according to DHL, it was delivered on July 15th. Please note that our 2-Day Express service refers to transit time after the order has been processed and shipped. It does not include weekends, order preparation, or cutoff times. Processing typically requires up to one business day. Additionally, orders are not shipped from Hungary. DHL may route shipments through different countries depending on the final delivery destination, which can sometimes cause confusion when tracking packages. We understand this may have led to some misunderstanding, and we sincerely apologize for any inconvenience. To further assist you and ensure everything is fully resolved, could you please email us your full name and order number at [email protected]? We’ll prioritize your request and make sure it’s handled promptly and ship out a replacement bottle that may have been lost during transit. Thank you again for bringing this to our attention. Warm regards, — The FOLIGAIN Team

Response from FOLIGAIN· Jul 19, 2025

Hello Luka, Thanks for your feedback, and we're sorry to hear about the delay. Most of our EU customers receive their orders in 2–3 business days, depending on when the order is placed. Our 2-day express shipping applies to business days after processing, and orders placed after our daily cut-off time or over the weekend/holidays ship the next business day. A 7-day delay is not typical, and we'd like to make this right. Please email [email protected] with your name and order number so we can look into it right away. We appreciate your patience and the opportunity to improve. – The FOLIGAIN Team