It took a while but my parts for my…
It took a while but my parts for my t-28 showed up and now I'm flying again.
By Bob
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FMS offers top-notch RC airplanes & RC cars with aesthetic design and exhilarating performance, get your model to scale the fun. Any questions about your purchase, please contact us anytime.
FMS Hobby (fmshobby.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
It took a while but my parts for my t-28 showed up and now I'm flying again.
By Bob
There was nothing wrong with the transmitter but my Defender was a lemon. First problem was the lights stopped working. FMS sent a receiver because it was still under warranty however my transmitter wouldn't bind. So I bought a new transmitter. It also wouldn't bind I got lots of help with a staff member but nothing worked. I wasted money and got a FMS lemon.
By Edward L.
Response from FMS Hobby· Oct 11, 2025
Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the transmitter and battery. We understand how frustrating this must have been, and we appreciate your patience during the warranty process. Regarding the shipping charges, we strive to keep costs as low as possible, but international shipping can sometimes be more expensive. We’ll certainly take your comments into account to help improve our service moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I think the quality of the planes is a plus I’m not saying there’ isn’t room for improvement so keep up the good work. Looking forward to my next FMS model.
By Dennis C.
Beautiful aircraft and quick service
By Dana S.
It took two weeks for tech support to respond to an email. I called first, but the automated system said something to the effect of, “We are too busy to accept phone calls at this time. Please send an email. Goodbye.” There was no option to wait or leave a callback number/message.
By Nathan
Response from FMS Hobby· Sep 11, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team, and they will get back to you soon.
Correct item delivery when stated i
By George H.
Ease of website use, when contacted cited about a broken part it was immediately sent out. FMS stands behind their products.
By James P.
FMS does make a nice product and in today's world that is important.
By SEAN