Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
FMS HobbySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FMS offers top-notch RC airplanes & RC cars with aesthetic design and exhilarating performance, get your model to scale the fun. Any questions about your purchase, please contact us anytime.
FMS Hobby (fmshobby.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
They did good. Dan from technical support is a good man and he worked with me. My package was unfortunately stolen off my front porch were still in the process of getting me a replacement, but they’re good people there at FMS.
By Jason H.
FMS put my concerns about the landed price to my door (Tariffs & Customs duties) to bed. I was told these are in the advertised sale price. And true to FMS’s words there were no hidden or additional charges.
By Konrad
Cheap and amazing, i love how they have multiple advancements against other brands and still have a cheaper price than most
By Cresston T.
STILL NO replacement wheels that fell of the aircraft on it's premiere flight. For a beginner aircraft the landing gear is too flimsy and the hubs do not lock in place. One did, two did not. Replacement parts ordered and three weeks later NOTHING. I want to order a larger warplane but not until FMS shows it can make good on replacement parts.
By John O.
Response from FMS Hobby· Nov 4, 2025
Hi there, thank you for bringing this to our attention. Please contact our customer service team at [email protected]. For immediate assistance, you can also reach us via our online support chat or by calling +1 (844) 436-7727 during office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida time). We appreciate your patience and look forward to assisting you.
Great customer service....
By chris L.
You have great products BUT the only thing I have against your company is the $15.00 shipping fee for EVERYTHING! Even a $2.00 item. That is were you need to put your thinking caps on! Solve that problem! Preston Hall
By Preston H.
Customer service has not provided a status on my order as I had asked, though I I was asked to rated parts I have not received.
By Roxanne
Response from FMS Hobby· Nov 5, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
Well you have the parts that I needed.
By Mark H.
