Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Most associates are great and do a good job on getting the right parts out quick, there are times that the ball got dropped but far and few between. Special props to Pat and Doug always got it going on .
By MIKE TAIT #.
Response from Franklin Machine Products· Nov 21, 2019
Hi Mike, thank you for the feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Pamela Schmidt is a real gem -- she responds quickly and very helpful. You acknowledge and ship quickly.
By sharon I.
Response from Franklin Machine Products· Nov 21, 2019
Thank you, Sharon! Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
