Franklin Machine ProductsReviews of fmponline.com

101 Mt. Holly By-Pass, Lumberton, New Jersey

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4.5/ 5

Excellent

418 reviews

Franklin Machine Products4.5Excellent

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About Franklin Machine Products

Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.

Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: fmponline.com
Website: fmponline.com
Category: Food Production
Location: Lumberton, New Jersey
Listed on The Fair Hearing: 2026

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Jul 28, 2021

Doug Johnson, Mack II Inc.'s Go to Parts Guy

I just want to tell you how much I appreciate Doug Johnson and all he does to make my life as a Maintenance Supervisor for Mack II Inc. so much easier. I have worked at Hartsfield Jackson Atlanta International Airport, the world's busiest airport for 25 years now between 2 different companies. Doug has been my parts person (specialist) for most of that time. He is what I call my "Go to Guy" Doug has excellent customer service skills. He can get parts for me when no one else can. When I'm having one of those senior moments and can't remember things exactly the way I want to, Doug will go into my buying history and help me get exactly what I previously ordered maybe 1-2 years ago. I am so big on that buying history being such a valuable tool. When I need a specific part and other parts distributors give me a hard time with not having a particular part in their stock catalog and want to 1st send me a quote and spend days going back and forth with the factory, Doug can get me that same part with no hassle and in a timely manner and get me a lower price that the other company would. I just truly appreciate Doug Johnson and he is the reason I first used DSI and continued to use him with the FMP company. I did not like using FMP prior to the merger and would use Doug with DSI before I ever picked up the phone to call FMP. Seriously, I cannot stop saying good things about Doug. He highly exceeds all my customer service expectations. I do not know another person who does what he does. Even though I actually have an account rep with Parts Town and Grainger and several other distributors, Doug's service to me and my company exceeds those account reps. My company at times will pay more money and not the lowest cost because we value excellent customer service. You have a very valuable employee in Doug. I hope that you appreciate his service as much as I do. Thank you for your time reading this.

By Cheryl E.

Response from Franklin Machine Products· Sep 3, 2021

Cheryl, Thank you so much for taking the time to shine the light on one of our fabulous customer service reps! Doug is very experienced and so helpful to our customers. He takes the time to ensure we understand what you need. We will be sure to give him the recognition he deserves! Thank you for your business!