Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Good product quality, great customer service - knowledgeable and friendly and quick turnaround.
By Skips
Response from Franklin Machine Products· Nov 21, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to get our customers need what they need quickly. Thank you for choosing FMP!
Always the best service. Responsive and reliable
By MIGUEL M.
Response from Franklin Machine Products· Nov 21, 2019
Thanks, Miguel! Our Customer Service team always strives to provide the best service to customers like you.
I have an account representative. Janice is awesome. It's always a pleasure talking to her.
By APPLEBEES #416 (9638) T.
Response from Franklin Machine Products· Nov 21, 2019
Thank you, Tom! We'll pass along your compliment to Janice. Thank you for choosing FMP!
Doug is the best getting the order processed and correct.
By WENDYS HAMBURGERS #.
Response from Franklin Machine Products· Nov 21, 2019
Thank you! Doug and our entire Customer Service team will be glad to hear the positive feedback. Thanks for choosing FMP!
Matt is Always very Helpful over the phone making sure we get what we are looking for. Outstanding Guest Service
By Amin starboard W.
Response from Franklin Machine Products· Nov 21, 2019
That is great to hear! Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Always very Helpful over the phone making sure we get what we are looking for. Outstanding Guest Service.
By customer
Response from Franklin Machine Products· Nov 21, 2019
Thank you so much for the positive feedback! All of us at FMP are happy to help you keep your kitchen running smoothly!
I'm very satisfied with the relationship I have with FMP and its staff. I couldn't ask for a better group of people to handle my needs.
By JOSE R.
Response from Franklin Machine Products· Nov 21, 2019
That is great to hear, Jose! Thanks for the positive feedback and for choosing FMP for your kitchen needs!
Great customer service!
By Sue
Response from Franklin Machine Products· Nov 21, 2019
Hi Sue, thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
