Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Been very helpful
By Ronald M.
Response from Franklin Machine Products· Nov 26, 2019
Hi Ronald, thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Always a pleasure when we contact FMP. Everyone we ever deal with whether it be via phone or e-mail is professional, knowledgeable and polite. We always receive quick responses, parts ship fast and we have no complaints. Keep up the good work!
By EAST COAST REFRIGERATION & AIR I.
Response from Franklin Machine Products· Nov 26, 2019
Wow, thank you so much for the great comments! All of us at FMP are so proud to provide you with the service, prices and quick shipping that keeps our customers' businesses at the top of their game. Thanks again!
Great Customer Service and timely delivery! Thank you! Monica
By ADVANCED SERVICES OF LONGWOOD I.
Response from Franklin Machine Products· Nov 26, 2019
Hi Monica, thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
Great catalog. Products I want. Price is good. Easy to order on the phone. People answer the phone 4:30 am Eastern time. Items ship quickly. Friendly helpful personal answering the phone.
By CALEDONIA MUMFORD CENTRAL SCHOOL D.
Response from Franklin Machine Products· Nov 26, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
I have been using FMP for over 25 yrs, 15 here at Kings and 10 yrs before as a private owner, they have always been spot on and priced right!
By J KINGS FOOD SERVICE PROFESSIONALS I.
Response from Franklin Machine Products· Nov 26, 2019
Great to hear! Thanks so much for the positive feedback! We look forward to serving you for many more years!
Tom is always more then helpful with anything i ever need. Everyone is great. A++++++
By POWERBACK R.
Response from Franklin Machine Products· Nov 26, 2019
Thank you! Tom will be grateful for the feedback, as we all are here at FMP. We look forward to continuing to serve your parts and accessories needs!
great sale rep we have Paul Newell always very helpful!
By TOPS M.
Response from Franklin Machine Products· Nov 26, 2019
Thank you for the positive feedback! Paul and all of our team appreciate it. We look forward to serving your parts and accessories needs in the near future. Thanks for being an FMP customer!
Fast good service
By COWTOWN RESTAURANT S.
Response from Franklin Machine Products· Nov 26, 2019
Thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
