Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 42 reviews with 4 stars · Clear filters
new website format is interesting but still easily navagable and easy to follow as always a quick and easy order thanks
By customer
Response from Franklin Machine Products· Apr 30, 2020
Thank you for your feedback related to our new website. We are always striving to create the best seamless customer experience. Please send us some suggestions for our next improvement! We would love to hear from you!
GOOD SERVICE
By Maria A.
Response from Franklin Machine Products· Apr 30, 2020
Thank you Maria! What can we do to go from good the GREAT for you?
I received the information in a timely manner and the customer service was very helpful.
By STANDARD RESTAURANT E.
Love your products and service. Wish that your pricing was more competitive.
By 1473
the sales people are helpful but they never tell you the price of anything you always have to ask.
By JO WILLIAMS - STEAK N SHAKE #.
Response from Franklin Machine Products· Mar 20, 2020
Hi, Jo - we do provide pricing upon request to ensure that we provide you with the best price possible. When you're logged in to our website, you should see the pricing for every item. Please let us know if we can be of further assistance. Thank you.
Prices were great
By ENOCH WINGATE - SONIC DRIVE IN #.
Response from Franklin Machine Products· Mar 20, 2020
Thank you for your review, Enoch. We strive to provide low pricing for our customers.
Service is good, but your prices are too high.
By Rick - PETRO STOPPING CENTER #.
Response from Franklin Machine Products· Mar 20, 2020
Hi Rick. Thank you for your feedback. We are always adjusting pricing and adding new items, so we hope to be able to serve you in the future.
very helpful and always a quick reply
By ROBIN CRILLY - PACIFIC RESTAURANT SUPPLY I.
Response from Franklin Machine Products· Feb 25, 2020
Thanks, Robin! We are happy to help you keep your kitchen running smoothly!
