Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Sharron was so helpful with trying to find product for us at different locations. Very nice to talk to! Thank You
By JEN CLAUSEN - TUNDRA RESTAURANT S.
Response from Franklin Machine Products· Jan 22, 2020
Hi Jen - thanks for the positive review! Sharron was very happy to hear about the great feedback and said you were a pleasure to work with as well! Always wonderful to hear from a grateful customer!
I have always had excellent service with FMP
By RANDY JORDAN - HOLIDAY RETIREMENT GRIZZLY P.
Response from Franklin Machine Products· Jan 21, 2020
Thank you, Randy! We are proud to be your supplier of parts and accessories to keep your kitchen running smoothly!
-- They ship things fast. Don't charge shipping on back orders. Returns are easy to make. I give them all Tens. Job well done.
By RRS S.
Response from Franklin Machine Products· Jan 11, 2020
Thanks for the tens! All of us at FMP are happy to provide great service and products to customers like yourself!
Great bunch of people
By WENDYS HAMBURGERS #.
Response from Franklin Machine Products· Jan 11, 2020
We are very fortunate to have such a great staff here at FMP! Thank you for the kind review!
Consistently get me the product I need with 24 to 48 hours
By Michael M.
Response from Franklin Machine Products· Jan 11, 2020
Thanks for the complimentary review, Michael! Getting you the parts and accessories you need quickly and easily is what FMP is all about.
The staff really know their products. Very impressive. Products always in stock and ship them out ASAP. A pleasure to do business with. Very refreshing.
By M&J FRANK COMPANY / Bill C.
Response from Franklin Machine Products· Jan 11, 2020
Wow, thank you so much for the compliments! FMP is proud to support your business.
Excellent Customer Service.
By JACOBI LEWIS C.
Response from Franklin Machine Products· Jan 11, 2020
Thank you for your review! Our Customer Service team is happy to help you keep your business running smoothly.
Have used them for years.
By JOHN RUCZAK R.
Response from Franklin Machine Products· Jan 11, 2020
Thank you for your loyalty to FMP! We appreciate your continued business. and your review!
