Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
fast and cheap delivery more options on products than parts town
By Ana Hernandez-Buffalo Wild WIngs Blossom H.
Response from Franklin Machine Products· Mar 20, 2020
Hi Ana - we're glad to be able to provide your restaurants with the parts you need. Thank you for your review.
The best supplier of ours. Nobody can beat the service.
By DANTE TORIBIO - IDEAL RESTAURANT SUPPLY C.
Response from Franklin Machine Products· Mar 20, 2020
Hi Dante - thank you so much for the compliment! We're happy to help your business!
Great products, great support, speedy delivery
By JP - HOLIDAY RETIREMENT P.
Response from Franklin Machine Products· Mar 20, 2020
Thank you, JP! We're happy to help you serve your community.
My experience with Franklin Machine Products is been good
By JOE FLORES - HOOTERS C.
Response from Franklin Machine Products· Mar 9, 2020
Thank you, Joe! Glad that the FMP team has met your expectations! We look forward to continuing to serve your kitchen needs!
They are very helpful, and courteous. In my restaurant I use them whenever I can.
By BEVERLY WERKHEISER - BURGER KING #.
Response from Franklin Machine Products· Feb 25, 2020
Beverly, we are so happy to help keep your restaurant running efficiently! Thank you for the review!
Staff goes beyond service, always friendly. I certainly trust Franklin Machine Products
By DONNIE ANDREWS - WENDY'S HAMBURGERS #.
Response from Franklin Machine Products· Feb 25, 2020
Donnie, thank you for your compliment! Our service is the best in the biz and we're proud of it! Happy to have you as a customer.
Great customer service team , super fast shipping !
By GREG BELL - BELL & SON D.
Response from Franklin Machine Products· Feb 25, 2020
Thank you, Greg! We are always happy to get you the parts you need for your kitchen quickly!
Great company to deal with. Minimal amount of b/o items makes them one of our "go to" companies.
By ED MCCARTHY - HARBOUR FOOD SERVICE E.
Response from Franklin Machine Products· Feb 25, 2020
Good to hear, Ed! We work hard to make sure we have what you need in stock!
