always very helpful
always very helpful
By Christine
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
always very helpful
By Christine
I have never once called them and hung up more confused than while I called. The staff are great at helping find the parts needed to help resolve my problems and concerns.
By rodeoruss
Website is super easy to use. Any problem we have ever had with missing or broken items has always been handled with the utmost care and concern. Shipping is super quick and always on time! Customer Service is always a delight to work with! Super pleased!
By TINA
Always very helpful and timely. Thank you. Mary
By LONG JOHN SILVERS A.
Response from Franklin Machine Products· Dec 7, 2020
It is our pleasure to serve you! Stay well
Always wonderful working with the FMP group. Keep up the good work!
By Robert
Response from Franklin Machine Products· Dec 7, 2020
Thank you Robert! We are always striving to be better! Stay well!
good customer service
By trish
Response from Franklin Machine Products· Dec 7, 2020
Trish, Thank you for taking the time to send us a compliment! It was our pleasure!
Found our small Faucet Cartridges on your site. Thank You. Couldn't find them else where.
By Francisa
Response from Franklin Machine Products· Dec 7, 2020
We are glad we had the faucet cartridges you needed. Come shop with us anytime online 24/7! Stay well!
no problems, always ship quickly
By MARK
Response from Franklin Machine Products· Dec 7, 2020
Thank you for taking the time to give us a shout out Mark!