Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Tom at curbside pick up is great.., so helpful n professional.. he is a valued employee!
By customer
Response from Franklin Machine Products· Jan 18, 2021
Thanks so much for the shout out to Tom, we love him too! He brings so much knowledge to the industry! Stay well!
Fast service
By Manny P.
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service and adapting to the constantly changing environment of the Food Service Industry. I hope you all have a Happy, Healthy and safe holiday season. Sincerely, Ken (KP) Pesce
By Ken P.
Response from Franklin Machine Products· Jan 18, 2021
Thank you for the kind remarks Ken. We continue to look for ways to improve the products and service that our customers need, especially during these times. Stay well!
very quick to help me get access to order
By customer
My distributor Michelle is the best she provides excellent customer service and helps with every need the company haves. The responds time is amazing and she confirm every order and eta accurately. I'm very thankful to have her as my distributor. She's extremely professional and a pleasure to know .I appreciate her helpfulness and grateful I've had the opportunity to work with her for many years. She's a Diamond.
By Darnell
Always knowledgeable & helpful,best supplier I deal with!
By Robert
I have always had a good experience with purchases from FMP. They are normally my first choice when looking for restaraunt supplies and parts
By customerBill A.
Great products and fast service and shipping!
By Not P.
