South African AirwaysReviews of flysaa.com

I booked a flight and paid for seat selection some months ago.Yesterday at the check in at O.Tambo 2 hrs before the flight, we were told we could not have our seats then we were told there were no seats for us as the plane was full. After some anxious minutes and some phone calls we eventually insisted we had to be back in Cape Town yesterday and were given our booked seats. We then saw a large number, at least 20, of SAA staff boarding, hostesses and flight crew. I am aware that airlines give staff free or very discounted seats when available but this was disgraceful. It was quite obvious that they tried to “bump” us to make space for their staff. I am very sorry for anyone that did miss the flight for this reason and I will avoid SAA in the future if at all possible.

I recently purchased a ticket on SAA. However, I needed to amend the ticket and I went to flysaa.com and changed my booking. I paid by scanning a QR code and got confirmation of payment online. However, when the confirmation email came, it displayed the existing flights. Neither the website nor the app displayed the new dates. I phoned the call center and they had zero records of the interaction. They had no idea that I changed and paid for the changes online. They put the burden of proof on ME to send THEM the amount and proof of payment. When that was not enough they demanded bank statements and eventually said I need to speak with my bank, but didn't specify what information they needed from my bank. There was literally NOTHING they COULD do or DID do. I told them they could speak to their IT department, get logs, they can speak to their bank and trace the transaction, they just said they can't. They must have a forensics/fraud department that should be able to trace online interactions. It left a very bitter taste in my mouth. A once reputable airline and Star Alliance partner fell from grace.

At first I was happy to deal with the reservations department as one cannot book a flight for a minor via the website or email communication for SAA flights. Doing all that was asked of me and getting confirmation from special handling about the travel arrangements I asked how I go about paying and was told to call reservations and ask them to send me a payment link, which they did. I paid the full amount as per the link. Later that same day I got a call to say they have to refund me as the airline who does the connecting flight won't confirm the flight. I couldn't be given an answer as to why but I did get this "I told you to wait for confirmation before you pay" . Well I did wait. As for the airline who apparently didn't want to confirm the connecting flight.... Well that same day I had a live chat asking if they had a direct flight to our preferred destination, booked the flight over the live chat, sent the needed documents via email and I could make a payment on their website. All this in less than 45 min. No long calls wasting airtime, no connecting flight it's and CHEAPER!!! As for the refund.... it took almost a week to try and get my money back because they can't see the "ticket" number their payment link generated. Well that seems like a SAA problem as I used their link to pay. Then they wanted bank statements reflecting the amount and the more I told them I can't get a statement yet, cause it's a child's account and we only gets statements every so often, but I have a proof of payment the less they wanted to listen nor understand. Then they wanted his bank card number.... Oh my word this was a struggle in its own.... Here i needed crayon to explain using the card number wont help cause I didn't use the card to pay. I used the payment link. Luckily I received a statement on Friday and I could send it through. Approval for the refund was given this morning but who knows how long that will take. But not being able to find the reference number they generated nor wanting to do a refund after sending them the proof of payment reflecting that reference ... doesn't sit right with me. I highly doubt that I will ever make use of their service again.

I have sent various emails and still no response only emails with reference numbers. To have customer service that doesn't work over weekends is also a bit poor customer service. Urgent issues need to be sorted and lots of money wasted with the incorrect outcome. The date gets changed on the calendar when paid and the old date reappears on the newly issued ticket Twice I changed the dates, twice I paid with still the old date. I paid for a date change on my ticket (twice) with the same date on ticket. When asked for the date to be changed they wanted to charge me again. That was when I sent the first email to South Africa. Now 5 days later (weekend included) still no response. As my dates are getting closer I feel it needs attention before the seats are filled up. 2 different emails have been used, with still no feedback, only a case number.

Recensione su fly safair. Bagaglio completamente distrutto all’arrivo all’aerop di JNB da cape town (volo FA112) con serratura forzata, 1 ruota divelta. Nessun rimborso nonostante la denuncia al locale uff bagagli e al posto di polizia perché la loro policy nn lo contempla! Clausole vessatorie che si accettano implicitamente all’acquisto del biglietto. Attenzione a imbarcare in stiva! A bordo nn offrono nemmeno un bicchiere d’acqua. Personale di bordo sgradevole.

Truly the worst airline I have ever flown with and I have flown many budget airlines. The staff are rude and power trip without any reason. I was forced to check my bag despite it being within the carry on size parameters because “there was not enough space”. The plane was half full and there was a ton of space. Just absolutely horrible. Do not fly with this company for any reason!

My luggage was completely destroyed during my flight and I am in constant communication for over 3 months with their agents, trying to claim a luggage replacement, but the company keeps staling me and not providing proper resolution to the issue in hand.

Once you pay, they don't care about you. ALWAYS USE A TRAVEL AGENT, DO NOT BOOK DIRECT. NO customer service. Australian office is useless, because phones dont work, and they don't respond to emails questions.