FluidfreerideReviews of fluidfreeride.com

I am writing this to warn any prospective customers about FluidFreeRide’s predatory business practices and nonexistent customer support. I purchased a scooter for over $800, and it malfunctioned (Error 10/speedometer flashing) well within the warranty period. I first reported this issue in July 2025. It is now March 2026. For nine months, I have been given the runaround. After months of "we are understaffed" and "transitioning to new management" excuses, they finally admitted the issue is a faulty dashboard and wiring—but they are refusing to honor the warranty. Their excuse? Because the company was acquired by new ownership in April 2025, they claim they "bought the brand name" but not the "obligation" to honor warranties for previous customers. They are literally asking me to pay out of pocket to fix a defect that occurred while the product was guaranteed. It is clear they value their "new brand image" more than the customers who built it. Do not give this company your money unless you are comfortable with your warranty becoming worthless the moment they decide to restructure. I have been unable to use my $800 investment for over 250 days. I'm still in shock

I purchased a scooter from FluidFreeRide in Sept/Oct 2024. Within 2 months, the tire broke. I reported it promptly, but since then the company has repeatedly told me they are “out of parts.” Now, nearly a year later, FluidFreeRide has sent me a message stating they have “no returns/refunds services” for purchases before April 2025 and are “not legally liable” for those sales due to new ownership.

Do not buy from this company. Fraudulent. You get poor quality and their customer service is non existent. They say 1-2 business days. It have been over 3 months with no reply on an issue with brakes. These scooters cost to much for the headache of constantly trying to reach an employee.

I have been trying to Cancel an order from the second it was made on July 23. They didnt answer phones, email, voicemails for days. Reach out to me on 25th that they will check, but it was already sent out. Company is a scam and traps you. No cancel button, and they dont even answer you. I had to reach out again on the 28th cause they won't, and they are telling my to refuse order and I'm going to lose out on some money? Are you kidding me. If they literally answered the first day this would have been resolved. I responded the urgent they wanted and they still didnt answer for days. They stopped answering me entirely again.

ordered a part and quickly realized it was the wrong part. contact the company within the hour to cancel the order but didnt hear back for a few days with the reply that the item was shipped and the order couldn't be cancelled, the had plenty of time to rectify this mistake but chose not to.

Purchased my scooter July 2024 and in May 2025 I reached out to them numerous times about an issue with my scooter every bump I hit it will not go I receive an error code and my scooter stopped charging. It is now June 23rd and as of yet still no one has reached out to me. This company is unprofessional and fraudulent please save your money and buy from another company.

My scooter is still under warranty. The shop doesn't answer me, but if you want to buy something, they will answer!

Ordered a set of new tires advertised to be 50% off for those who purchased a scooter from fluid. Invoice did not show discount so sent a customer svc request 10 minutes after placing order. Included my proof of purchase for a $2200 scooter in 2023. Asked not to fill order if discount can't be applied. Order filled and shipped anyway with no response on my service ticket. They even sent a "we haven't heard from you" message about my open ticket when they hadn't touched it. Tires arrived in a paper bag all ripped up, clearly too small to pack the tires into. Checked the tire date and they were four years old. Put in a return request for my old and mispriced tires. No customer service response still. The company has had 2 weeks to reach out to me and respond to either open ticket and won't do it. Do not shop here. My tickets are 334221 and 334636