FlowspaceReviews of flow.space

Jessica handled our issue quickly and diligently.

We were initially excited to partner with Flowspace as a small toy company we needed help with fulfillment. But over a year later we’ve found out that they overcharged us by $38,000!!! They agreed that they had made errors and refunded (after weekly phone calls and emails) all but $10,000 which they say we are too late to claim! AND they now have let inventory oversell and charged us storage fees on items they say they never had. Leading to a customer service nightmare for us!

Overall, we have been very pleased with the service!

I received a quick, precise, and accurate response.

Using Flowspace to fulfillment my orders is the biggest mistake I’ve ever made for my business. Over the course of the 6 months I used them: - They swapped SKUs in the warehouse so customers were consistently receiving the wrong items they purchased. - They were choosing the most expensive shipping options instead of the specific option I specified I wanted used. - Decided to not ship orders to Canada without consulting me. - & Finally, started charging me $550 a month instead of $250 without letting me know. Literally increased my monthly fee by $300 and I had to find out from my bank. Flowspace’s logistics and customer service are such a headache that they are not worth $250, let alone $550. I immediately got all of my inventory out of there and have since switched to ShipBob.com which is 10x better for way less. Do yourself and your business a favor and steer clear of Flowspace.

Here's the breakdown. Something is going to go wrong. You get that odd customer issue that's just not able to fit into a macro. So you reach out for help. That's where choices matter. We chose to go with Flowspace, they seemed established enough and large enough to be able to handle our shipping. When the holidays hit, all bets are off. Customers can go from zero to extra crazy very fast. I was relieved and happy that Flowspace really stepped up and gave me that personalized care and empathy during those crazy times. Thank you for making a stressful time more easy to handle so that I could really focus on the things that needed my attention!

Absolutely atrocious company and experience. My business worked with them for over a year and there were ENORMOUS problems (wrong items delivered, packing directives not followed, no accountability taken for their many mistakes, overcharged for shipping (and everything else), refunds not given, shipping your customers products you don't sell, sending your customers multiples of what they actually ordered... shall I go on?) They removed my ability to disable my billing information and continued to charge me for fees that should have not been billed. The company has now been MIA for months and clearly has no intention of reimbursing me for the money they stole and product they lost/broke. This is a HIGHLY UNETHICAL business that should not be in business. If you have any interest in growing a product-based business, a 3PL/4PL is a very important decision as they are an extension of your business. Flowspace will not do ANYTHING they say they will and have the ability to completely put you out of business. DO NOT WORK WITH THEM!!!! Save yourself the money, headache and stress they will inevitably cause. They don't own the warehouses they partner with and therefore cannot do anything to resolve these problems. The only thing that would be within their control is reimbursements but they will steal from you rather than risking their bottom line. One can only hope to recover even just a small portion of the tens of thousands of dollars they have cost my business. Good luck.

Incorrect inventory count leading to charging extra for ghost inventory, raising prices by 20-50% after half a year, overcharging on packing fees, incorrect shipping fees calculation (how about $80 instead of $8?), not following packing directions. No thank you. Enough is enough. UPD: Alright, it's been seven days as I'm trying to get my inventory to FBA (but first they need to enter a correct amount otherwise can't create outbound order) and the warehouse is not replying, customer service is not replying. I'm stuck with diminishing inventory on Amazon (and we all know what it means for the rankings) while Flowspace team is unresponsive.