I never bought Flash Burn — but their "Senior Specialist" spent a week grinding down my refund
I want to be precise about why I'm reviewing Flash Burn: I never purchased their product. I ordered a different supplement (MemoCept, $216.99, August 20, 2026) and canceled it within about ten minutes. Every piece of correspondence about that order then arrived from contact@ and support@, signed "Luana Sousa — Senior Specialist, Customer Relations and Support Team" — and the display name on those emails reads "Luana Sousa – RET de Flash Burn." So whatever Flash Burn sells, this is the support operation sitting behind their domain, and this is how it handled a simple cancellation request: First, a warm email asking me to explain "the specific reason or challenge" that led me to stop. I answered plainly: I bought it by mistake. The reply was a sales pitch about brain fog and aging, arguing that my mistake was actually the solution my body needed — followed by an offer of 13% of my money back if I kept the product and replied "YES." I asked for a full refund. Next came 17%, wrapped in a warning about restocking fees ($43.40), self-paid return postage ($18–$30), and a 30-business-day wait. Then $38 — about 17% — described as "a special and definitive financial solution" approved by the executive board. Days earlier, the payment processor had already offered me 50%. The offers went down the longer I held out. Each message closes with elaborate religious blessings on my health and my home. In a refund negotiation, that isn't warmth — it's a device, and it made the whole exchange feel worse, not better. Meanwhile, the marketing emails never stopped. A week after I demanded a refund, I was still being told how to use the product properly. If this is the team that handles Flash Burn customers too, take that into account before you buy.
By ALI K.