fixez.comReviews of fixez.com

Product arrived damaged. immediately sent photo of the damage before shipping out and was told to return it (you have to pay for return shipping btw, joy) few days go by and they acknowledged it was damaged but somehow determined they are not responsible so no refund, no replacement and wasted money on return shipping cost. semi fast shipping give em that but any returns case you will most likely lose. i guess it can be pretty cost effective for a company to cut losses out by screwing the customer completely, "oh well sorry our decision is final." Definitely shop elsewhere..

I ordered a part by mistake, and sent a email to the customer service just five minutes later asking for a cancellation. They didnt reply until a day later, at which point they said they’d already sent the package and thus would not refund me. I pointed out that id asked for a cancellation probably before they actually sent the package, but they still refused. Very poor experience. Whats more the website claims that the part would include, and i quote, “almost everything you need to complete the installation”. Everyone read that sentence good and well because you’ll probably never see a more pregnant “almost” in your life again. The part came with a scrap of double side tape and the worlds smallest guitar pick. Most other websites selling the same part at least include a crappy screwdriver but i guess even thats too much. They are only saved from a worse review because the part i got looks good, and probably works, but i guess we’ll never know because i dont actually need it.

I purchased a part for my Pixel phone that was listed on their website as compatible with my specific phone model. When I tried to install the part, I realized it was not the correct part. The part would not fit at all (it was close, but a distinctly different configuration than the original part). After too many emails exchanged with customer support, they finally offered to take back the item - but only if it was brand new condition. Well, I had tried to install the part, assuming that their website information was correct, and in doing so, I used the adhesive backing, so the part was no longer new. Overall this was a waste of time and money. I will find a more reputable and trustworthy source for my parts from now on.

Fixez sent a defective part, then required me to pay shipping back...ok. then they sent another defective part, same routine. then they issued a partial refund (of the part only) and didn't even pay for their original shipping costs. Each transaction took around 3-4 weeks, around 20 emails and their customer service is painful, never again!