Fixd RepairReviews of fixdrepair.com

They invoiced me incorrectly for the complete job and charged my credit card without authorization for the incorrect amount. I received an estimate for a furnace replacement and air conditioner, $8253. They installed the furnace then a week later installed the AC. They invoiced me for $4,698.00 and I paid it using my credit card. After the AC was installed they sent me an incorrect invoice for $9220.50 plus an invoice for $4698. I called immediately and Marvin apologized for the mistake and he would take care of it. Instead they attempted to charge my credit card for $9220.50 several times. With numerous calls and emails they continued to attempt to charge my credit card. I had to suspend my credit card so they could not charge. I paid the initial invoice with my credit card and then they stored the credit card information - without authorization and charged me a signficantly inflated amount than what was due. They only way it was stopped that a customer service rep finally removed the credit card from the system and I suspended my credit card. The situation has been resolved and I have paid the correct amount, $3555.45 vs the $9200 they were charging my card and I have been told the credit card has been removed from their system. I have requested to speak with senior management several times with no response. Storing my credit card without authorization and then charging it, when the invoice was being disputed is unacceptable and should be illegal.

Bought an older home and AC died first day. Long story short, we were out of pocket for the unit. After bidding local for units $9500-12,000, I discovered Fixd. They were able to offer me the same unit as above for less than $7K installed. I read the HVAC reviews and must say I was skeptical about the install. B/c our AC location is in closet on main floor w/easy access, I wasn't as afraid as if I might be on the roof. Here's where the caveat begins :) The initial installers were 3rd party and HORRIBLE (wouldn't give them 1 star). Came out super fast, beautiful Trane unit, but installed the complete air handler without the filter box on the bottom. *They knew this and did it purposely to get job out of the way. After the complete installation (I called them on the carpet), they had to come back and take the air handler all apart- install the furnace filter box, and then re-install all the above. They left 2nd day saying "job complete". That very night, the AC unit clicked on/off repeatedly. They left it leaking freon. We shut down the unit and waited another week (no AC in AZ) for 2nd contractor. He came out and dawdled around for 3 hours in which I think, he soldered a leaky pipe. Supposedly all fixed. The following week, making weird noises & I'm totally NOT comfortable that the unit was installed properly. FYI, I have NOT paid for the unit yet. Called Fixd & asked that they send their BEST tech to review the install, etc. 3rd time was a charm! Sent Jose, who works directly for FIXD. He knew exactly what to do. The air handler had not been connected and the thermostat needed a proper program. He was polite, on time, and knew his business. I hope (fingers crossed) that it's good to go now. Would I use Fixd again? Yes, I would. Customer service was always helpful & genuine. Their downfall are the cheap 3rd party installers. I think it's a crap shoot. If your AC unit is on the roof or in a precarious area...DON'T choose this Co. If it's an easy no-brain install. I think worth the consternatio/toss up for the $3500-4K savings. I'm in Phoenix, AZ. If you decide YES, request Jose who works directly for Fixd. Just my .02

I have used Fixd Warranty for 2 items. The 1st one I paid $150 to get scheduled the next day because it was an emergency and all went well. The 2nd time, no hurry so I just paid the $50 deductible. The technician was re-scheduled 2x and the 3rd guy showed up but wasn't qualified to do the type of repair needed. Finally got someone out there to find out only a portion was covered by warranty. Ok, no problem, we got it scheduled and I agreed to pay for the portion not covered. First guy showed up and didn't even have a work order for what needed to be accomplished. Called the shop and they couldn't tell him either. I was told a supervisor would call me on 3 different occasions and they never did. They charged me another $50 for one of the visits, told me 3x that it would be refunded and to date it still hasn't. It took from July to October to get the plumbing repaired and I paid for access with was included in the warranty, paid it to the guy who was working on it. Then I get a bill for $600 which was 3x what I was told I was supposed to pay and what I had already paid. They make a lot of promises, fail to follow up. Still waiting on $50 refund to my credit account. Techs are nice enough, some aren't knowledgeable but the office had got some real problems. Supervisors don't call you back, or when promised. Customer Service techs make promises that don't get followed up on. This company has a great concept that is implemented poorly. If they don't get it together, they won't be around for a long period.

I would not use Fixd again. These guys try to deny every claim. Save your money.

The plumber was fine but they immediately rejected it as a pre-existing condition which has been my experience with every single one of these companies I’ve ever used. We won’t be renewing after a year. Not worth the money. We could have paid our own plumber $225 and actually gotten the valve replaced instead of just turned off temporarily until we can have a “real” plumber fix it for good.

My freezer was out of commission for over 2 weeks while I waited for appointments, unneeded parts to arrive and the accurate problem to be identified. The technicians were polite but it took calling a second one to consult on the third visit to finally correct (a bit unconventionally) the problem.

It was terrible communication and explanation of the process. Everyone had different answers when I called and no one could figure it out. I’m sorry I already paid for a year of service.

Contacted FIXD to repair my pool heater under my home warranty. After MUCH confusion and several delays, a very nice and seemingly knowledgeable young man finally came out, replaced a part, and showed us a back door way to get the heater working. Without looking at the console that was showing an error message indicating a heat sensor wasn't working, he determined that the problem was in the console (which is not covered under the home warranty) and not in the sensor. He was very pleasant and respectful, but I wasn't totally convinced he really took the time to pinpoint the problem. Bottom line - we can use the heater, but this took way too long to get done and it was way too hard to contact them to find out what was going on. Disappointed - I have had better luck getting service on previous calls to them, though.