Fixd RepairReviews of fixdrepair.com

I was never rescheduled and have no phone number to contact your company. Very unhappy with this

I have used fixd services for about a year. Unfortunately, the scheduling as been difficult. appointments have not been available for several days. Also, once appointments have been scheduled, most of the time I have had to wait many hours past the appointment window. This has been very frustrating to deal with and very inconvenient.

I am asking you to come do a service when I am at home, so I get to see what exactly you do with my pool. I have lots of questions to ask.

Disappointed to learn that drain line clean-out was not covered by home warranty after technician arrived. All my other home warranty coverages have covered this. And then to pay a $50 service fee for nothing....is not good.

Technicians arrive hours or days late Customer support reps exhibit poor ownership, and lack follow up App is lacking basic functions Support agreement mentions 24/7 support and calls placed after hours or on holidays are met with recordings that the employees are with their families.

Bad response time and incompetent service people. In the 6 months I have been with fixed, they have visited my house more than 20 times to try and fix HVAC issues. It still has not been fixed. They keep throwing parts at the problem without any regard for the amount of my time they consume. The advertised $10k satisfaction guarantee is apparently a complete lie. Look elsewhere for a home warranty.

The technicians don’t seem to be knowledgeable and they were rude. None of the four visits were covered, so we had to pay the deductible and for everything else. They came out one time to fix the sewer system, it was smelly and baking up. They snaked it and charged us $250. Then came out a month later and snaked it again. They also said we had to pay $250 again for the snake and tried to charge us $350 to put a camera down the drain and $250 to put a smoke bomb down there. We ended up telling them to leave and then I called to complain. We’re were refunded $150 for the snake, but not for the after hours surcharge. I called a plumber outside of Fix’d and they came out the same day, no surcharge. They diagnosed the problem in about 10 mins. Turns out there was no pipe to snake, the snake was covered in mud, something you shouldn’t find in a sewer pipe. They fixed it in 1 day and we were very happy. Won’t be signing up with Fix’d after our contract is up. This was one of several disappointments. I will say the app is EPIC. Also the customer service at their office was great too.

they seem ok. customer service not extraordinary.