A+ Customer Service and Experience
A+ Customer Service and Experience
By Greg T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
480 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Five Star Airways is a premier travel agency specializing in providing exclusive access to discounted business and first-class airline tickets, offering unparalleled value and personalized service to discerning travelers. With a team of seasoned travel professionals, each boasting over 15 years of industry expertise, Five Star Airways has cultivated strong relationships with over 70 major airlines worldwide. These partnerships enable us to secure privately negotiated fares and exclusive contracts, ensuring our clients enjoy competitive prices and exceptional value on luxury air travel.Unlike impersonal online booking platforms, Five Star Airways emphasizes a tailored, one-on-one approach. Each client is paired with a dedicated Personal Travel Manager who takes the time to understand individual preferences, schedules, and budgets. Our experts leverage their insider knowledge and direct connections with airlines to craft bespoke itineraries, including multi-airline combinations, that meet your unique travel needs. Whether you're seeking a last-minute deal or planning a complex international journey, our team is committed to delivering cost-efficient, seamless, and stress-free travel experiences.At Five Star Airways, we pride ourselves on offering more than just discounted tickets—we provide a concierge-level service that ensures every detail of your trip is meticulously planned. From securing the best seats at the lowest prices to providing expert advice on routing and airline preferences, we go above and beyond to make your journey as luxurious and comfortable as possible. Trust Five Star Airways to elevate your travel experience with unmatched expertise, exclusive deals, and personalized care.
Five Star Airways (fivestarairways.com) has 480 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
480 approved reviews, newest moderated first
A+ Customer Service and Experience
By Greg T.
What a great company! Steve worked tirelessly worked to get us what we needed. He’s smart and would use him again.
By Melinda
Basil from Five Star Airways was helpful, efficient and professional. I wouldn’t hesitate to recommend him and them for all your travel requirements. Excellent service. Thank you!
By Jane H.
Multiple conversations with my booking agent Christian which resulted in an excellent result for my flight. Five Star Airways will be my future mode of booking as you are able to speak with an actual individual instead of Artificial Intelligence.
By Philip M.
This is my first experience with Five Star Airways. It won’t be my last. Maeve Steele dealt with my requests professionally and without any fuss. Overall a very pleasant experience. Rick Bye
By Rick B.
Had a great experience with Steve, I provided him the basic requirements of my trip and he was patient enough to go back and forth, play around with the dates and find me the best possible deal. He stayed in touch through the entire process and kept me posted about every single detail. Would highly recommend them!
By Guest
We provided the information and our budget. Allan worked his magic and provided a great deal. We will be using this service anytime we need that international help.
By Robert M.
Great Service
By Summit P.