Their staff even recommended a newer…
Their staff even recommended a newer machine at the same price; in great condition and couldn’t be happier
By B F.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
295 reviews
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Fitness Superstore, specializes in selling both new & remanufactured fitness equipment brands like Life Fitness, Precor, & Technogym at up to 60% off retail. All equipment includes a warranty, along with the option of up to 5 year parts & on-site labor warranties. We are located in California and we offer both shipping and installation throughout the USA. We sell both home & commercial grade ellipticals, treadmills, exercise bikes, stair steppers, strength training equipment, and more. Brands we sell include Cybex, Freemotion, French Fitness, Life Fitness, Matrix, Power Plate, Precor, Stairmaster, Star Trac, Technogym, True Fitness, Versaclimber, Woodway, & more.
Fitness Superstore (fitnesssuperstore.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
295 approved reviews, newest moderated first
Their staff even recommended a newer machine at the same price; in great condition and couldn’t be happier
By B F.
My whole family is really enjoying the variable motion trainer. The workout is far superior than our old normal eliptical. It arrived faster than expected and was easy to put together. It probably took 2.5 hours moving slowly and carefully.
By Steve H.
I recently purchased a Matrix C7xi Climbmill from Fitness Superstore that had gone through the rigorous refurb process. The machine was delivered in about the time I would have expected for a unit of this size requiring technical work involved in making it like new. I opted for the full delivery which was well worth the money. Fitness Superstore arranged for everything and the three people who came to install it were resourceful and courteous. They navigated a tough bend in a stairwell with can-do attitudes not common these days and my wife who was there for that process had nothing but great things to say. The machine itself looked brand new and was sold at a significant savings over a new commercial machine. A few small hiccups with some operational aspects when it first arrived, but the staff and particularly Tim, will go to great lengths to make sure you are satisfied with the end product. They were prompt to deliver the necessary parts to fix the problem and gave me the option to fix it myself or schedule a repair. There is not much more you can ask then that. As a business owner myself, I appreciate their attention to detail and willingness address issues head-on and ensure satisfied customers. I will definitely be purchasing any other equipment I need from them based on this experience.
By Andrew R.
Excellent Customer Service before and after my purchase of my Power Plate Pro.
By John
Great service, friendly advice - great shop.
By Simon H.
Very Professional, Jeannette was awesome, answered all my questions and made me feel comfortable in this purchase
By Gary K. W.
The staff at Fitness Superstore were accessible, friendly and professional. They delivered our equipment on time and the delivery people were excellent. I would have absolutely NO reservations in going back to the Fitness Superstore... in fact I’ve already recommended the group to a friend!
By Chin
When I talked about the honored warranty and the no hassle customer service earlier, I was referring to the Fitness Superstore in Benicia, California in America. Again, why buy new when you can get a primo, commercial quality used bike at half the price? Please do your body a favor and buy the best from the best. The owner’s name is Tim. Thanks, Damon Lewis
By Damon