Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
223 reviews
Fitness Parts WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more.Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need.Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!
Fitness Parts Warehouse (fitnesspartswarehouse.com) has 223 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 8 reviews with 2 stars · Clear filters
Return policy is lousy. Part cost 17.00 plus. restocking fee is 20%. USPS charged 8.30 to mail part back. Should have just throwed the cord away.
By Ralph C.
Response from Fitness Parts Warehouse· Aug 12, 2026
We understand your frustration on this and hope you have a better experience with us in the future.
We matched the part number on your site and when the product was delivered it was the wrong size. I emailed customer service to get approval to return and I got an out of office reply. I simply want to return and get the correct size of walking belt.
By Brent W.
Response from Fitness Parts Warehouse· Jul 13, 2026
Hello, We are back in office and sending you and email to clear this up
Sold a part that they didn’t have in stock and didn’t notify me. I had to reach out to them before I found out the part was on back order.
By Emily S.
Response from Fitness Parts Warehouse· Jun 5, 2026
We greatly apologize for that inconvenience. If you need anything in the future call in reference to your original order I will put a note for a discount on a future order
I was shipped the wrong part, based on my initial search using the iFit NTL number. Initially, I complained that there wasn't a picture attached to compare to what part I had. In the end, the correct part was out of stock, and I had to return the incorrect part. I found the correct part on Amazon for $100 less, and it was shipped the same day. Lesson learned? It's better to go with Amazon, as returns are easier when a mistake is made, and you don't have to pay to return it or incur a restock fee.
By Bruce
Response from Fitness Parts Warehouse· Nov 10, 2025
Hello Bruce, We can understand your frustration on us not having every picture avaiable. We use model number search to take you to your correct unit with all avaiable parts. From your email with your model number we sent the below responce. Please make sure to use your full model number including the version number after the decimal. We found an order for a controller part number 391855. The model number NTL17122.18 uses controller part number 406697 (Updated to 1000438). Unfortunately with the given information the wrong part was ordered.
Extremely slow shipping
By JR
Response from Fitness Parts Warehouse· Nov 3, 2025
We do greatly appologize for the delay on this order. We had to source it from the manfuacturer directly. We are working on stocking more and more to make things faster
I placed my order on 7/19/2025, I only received a partial shipment. I have sent several emails to customer service asking information when I will receive the rest of my order and as of today I have not received such information.
By John Jairo E.
Response from Fitness Parts Warehouse· Aug 6, 2025
We have re submitted an order for you as the supplier has confirmed stock. We hope to have a shipment update later this week Again we apologize for the delay
Still don’t have what I ordered despite paying entirely too much for shipping.
By Jim F.
Response from Fitness Parts Warehouse· Jul 2, 2025
Hello, Tracking sent out on 6/27/25 ststes this is out for delivery today.
Ordered part for my elliptical using their part finder and my model number. Part arrived about a month later. Didn’t fit. They sent me the part number via email of the part they said would fit this time. Had to pay to send back wrong part and then they didn’t refund full amount either(restocking fee). The second part arrived in about 2 weeks. They did respond to the first couple of emails I sent in about 24 hours. The second part did fit but I am pretty sure I entered the model right the first time. There is no discripion of part other than a picture and the descrepracy of the part that didn’t fit was mounting hole that was 1/8 too big
By Tig W.
Response from Fitness Parts Warehouse· Feb 9, 2024
Hello, We regret you had a bad experience. We looked into past orders using your name and found nothing within the last year. If you did order from us, again we appologize for this experience.
