FishingBookerReviews of fishingbooker.com

Response from FishingBooker· Jul 24, 2023

Dear Captain Kevin, Thanks for taking the time to share your feedback! I'm glad that we found a solution together, and it's great to hear that you're pleased with FishingBooker. :) The funds are on their way to you. If you ever need anything else, feel free to reach out. Happy fishing! - Leah

Response from FishingBooker· Jul 24, 2023

Thank you for sharing your feedback on our service, Mr. B. Whenever a captain cancels a trip due to bad weather on FishingBooker, our policy is that we issue a full refund. We transparently communicate that on the captain's listing. Captains tend to provide customers with a heads-up for possible unfavorable conditions. However, they don't necessarily cancel trips in these cases. They communicate this to set the best expectations for their customers and also make planning the trip easier. If this was the case with your booking, there may have been a misunderstanding with the captain that led you to think he canceled the trip. We tried reaching out to you in order to get more information about your booking, but haven't heard back from you. I'm hopeful that we'll hear from you soon so that we can figure out what happened :) - Jay

Response from FishingBooker· Jul 22, 2023

Dear Cris, it's my pleasure to have helped you out. We also really appreciate the review, and look forward to developing our partnership even more! :) - Chloe

Response from FishingBooker· Jul 12, 2023

Thank you so much for taking the time to share your wonderful experience with Captain Ethan! We're delighted to learn that Captain Ethan provided excellent service and made sure that everyone, including the novice fisherman in your group, felt comfortable and supported. It's truly commendable that he displayed patience and took the time to teach the novice fisherman how to fish. That kind of personal attention and guidance can make a significant difference, especially for someone new to the activity. We hope that you and your grandsons have many more memorable fishing adventures in the future!

Response from FishingBooker· Jun 28, 2023

Thank you so much for sharing your review! I'm really glad that we were able to help with sorting out the refund. All of us at FishingBooker wish you a speedy recovery :) - Jay

Response from FishingBooker· Jun 27, 2023

Emily, it's a pleasure to hear that you enjoyed your fishing trip! I'm glad that we had the opportunity to connect you with the captain, which in turn led to a memorable experience. - Jay

Response from FishingBooker· Jun 23, 2023

Robert, thank you so much for the review! Fingers crossed, we'll have the pleasure of providing you with our services again. - Jay

Response from FishingBooker· Jun 21, 2023

Dear Richard, Thank you for taking the time to share your experience, and we owe you a sincere apology for the way things turned out with your shark trip. Our system automatically processed the cancellation and forfeited the deposit to the captain, which is why Chloe advised she needed a bit of time to consult about the cancellation. After going over everything that happened, there was obviously a reason for you to cancel due to bad weather. Losing out on the deposit in that situation would be frustrating, so I completely understand why you felt the need to voice your concerns online. We've since had the chance to review all the details surrounding your cancellation, and the first step to making things right was to issue a full refund of your deposit. Along with that, we've applied credit to your FishingBooker account as a token of apology for the stress you no doubt experienced with the entire cancellation. Trust me when I say that we're really disappointed that your experience with our service ended up in such a bad way. Needless to say, this situation is a huge learning curve for our team and company. We appreciate all you've done for the country and thank you for your service. In return, I'm hopeful that our customer service will have the chance to make things right, and Kristina has already reached out to you so that we can continue our conversation. EDIT: Richard, I just noticed that you've updated your review to a 5-star one. We really appreciate that and hope that we'll have the chance to provide you with a memorable fishing trip in the near future! - Jay