Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
105 reviews
First Manufacturing CoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.
First Manufacturing Co (firstmfg.com) has 105 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
105 approved reviews, newest moderated first
Ordered 2 vests and only recieved one. Called and spoke with Emma Wilson and she bent over backwards to get issue resolved. Would recommend
By Justin
Response from First Manufacturing Co· Sep 1, 2026
Thank you for your patience and for sharing your experience! We’re sorry for the mix-up with your order, but we’re glad Emma Wilson was able to step in and get everything resolved for you. We truly appreciate your recommendation and support!
I have purchased 4 leather jackets and one canvas jacket, including two custom jackets and their process is easy and secure. What I mean is, the items were as described, including sizes per the sizing chart. The quality was very good and their customer service is also top notch. One jacket I ordered didn’t look to me to be the best representation of the jacket color I ordered. I ordered oxblood leather and I felt the leather wasn’t red enough. I said something and they made it right by sending me another jacket. The second one looked great and I kept it. Just this week I ordered a belt, along with several other things, and I did not select the correct size (totally my mistake). Just reached out and they allowed me to exchange. Went above and beyond. I would definitely order again and would recommend to anyone looking for jackets, gloves, belts, etc. order with confidence.
By Albert
Response from First Manufacturing Co· Aug 27, 2026
Thank you so much for taking the time to share such a detailed review! Four leather jackets, a canvas jacket, and two custom pieces is incredible—we truly appreciate your continued trust in First MFG. We’re especially glad we could make things right with the oxblood jacket and help with the belt exchange as well. We know mistakes and unexpected issues can happen, and we’re always happy when we can find a solution that leaves our customers satisfied. Your kind words about our products, sizing, custom-order process, and customer service mean a lot to our entire team. Thank you for recommending us and for being part of the First Family!
The customer service was amazing! Emmawilson was unbelievable happy to help and went above and beyond to help me!!! I couldn’t be happier with me choosing to trust this team!!! Definitely highly recommended!
By steven S.
Response from First Manufacturing Co· Aug 26, 2026
Thank you so much for the wonderful feedback! We’re thrilled to hear that Emma went above and beyond to help you and made your experience a great one. We’ll definitely make sure she sees your kind words. It means a lot to know you trusted our team, and we truly appreciate the recommendation. Welcome to the First Family!
Quality vest, looks and feels great! The stitching, material and features like the large inside pockets and slots for armor means you could really protect your core from impact and slides. Id recommend this brand to anyone looking for a solid vest or any of their merch :)
By Sal
Response from First Manufacturing Co· Aug 26, 2026
Thank you so much for the detailed feedback! We’re glad you’re loving the quality, feel, and thoughtful features of the vest. It’s great to hear that the pockets and armor compatibility are giving you the functionality and protection you were looking for. We truly appreciate the recommendation and your support of First MFG. Ride safe!
I ordered a vest from first mfg and it did not fit I got in contact with Sam and he made the exchange process very easy and quick. Thank you so much Sam! Customer service and quality of vest is awesome
By Eduardo V.
Response from First Manufacturing Co· Aug 26, 2026
Thank you so much for sharing your experience! We’re really glad Sam was able to make the exchange process easy and hassle-free for you. We’ll definitely pass along your kind words to him. It’s great to hear you’re happy with the quality of your vest as well. We truly appreciate your support!
Great product! Easy communication with the First MFG team and quick shipping.
By Devin P.
Response from First Manufacturing Co· Aug 24, 2026
Thank you so much for the kind words! We’re really happy to hear you had a smooth experience with our team and that your order arrived quickly. We truly appreciate your support and hope you enjoy your new gear for many miles to come!
Always great service and great products for a great price!
By Joshua R.
Response from First Manufacturing Co· Aug 24, 2026
It really means a lot to hear that you’ve had great experiences with both our products and service. We’re glad you feel you’re getting great quality at a great price, and we truly appreciate you being part of the First Family.
Started kinda rocky. Due to sturgis and such a fast flow of inventory, the stock didn’t match what the computer showed. That being said Sean went through all the inventory they physically had to find something in my interest. That was awesome. He retained the customer, completed the order, all good.
By Cameron K.
Response from First Manufacturing Co· Aug 21, 2026
Thank you for sharing your experience! We sincerely appreciate your patience and understanding regarding the inventory issue during the busy Sturgis season. We’re especially glad Sean was able to personally check the available inventory and find an option that worked for you. We’re happy we could turn things around and complete your order. We’ll be sure to share your kind words with Sean!
