First Manufacturing CoReviews of firstmfg.com

So far, I've bought a leather vest, which I absolutely love and a pair of leather riding gloves. The gloves started ripping out on one of the fingers and I snapped a pic and sent them an email. Within a week, they sent me a brand new pair and told me to keep the old ones. Excellent customer service and I highly recommend their products!

Customer service is garbage, vest ripped by the zipper. You can only get to the point where customer service says they'll send a return label. Then crickets no matter how many times you try. Edit 10 months later they reached out with a garbage reply. Stay away

I will be honest after I placed my custom order i was a little concerned... I've read so many mixed reviews... it took 6 ish weeks to ship because it was custom ordered. I am absolutely in love with this jacket! Everything is perfect and exactly as I ordered. I can't believe the soft but quality and thick leather and flawless stitching. I was worried about the zip off sleeves but they are amazing! The flexible gusset on the arms are attached to the jacket and the sleeves zip into them. I am 6'1" and 230 lbs (muscular) and I bought an XL and had them cut 2 inches off the bottom. It fits perfectly as a jacket or vest. The chest fits amazing and has absolutely no bunching up while riding.

Ordered a custom vest for several hundred dollars. Waited eight weeks, open the box and it was a small. Couldn't even put it around my shoulders. They said that's what I ordered, but I never received a single receipt. Do business at your own risk.

BUYERS BEWARE!! Find another place to spend your hard earned money. I paid to ship back my jacket that was the wrong size on January 27th, they received the item on Jan 30th. Today is Feb 18th and I have not received my exchange item. When I tried reaching customer support the many times you will get voicemail and when finally you speak to someone you will get a run-around that they have escalated your issue. I am still out of my money and my jacket I purchased.

I am writing to share my recent experience shopping with First Manufacturing Co., and unfortunately, it has been far from satisfactory. I must say, it was one of the most disappointing shopping experiences I have had in a long time. The quality of the products I received did not meet expectations, and I am quite frustrated with the overall service. The clothing, while advertised as high-quality, felt cheaply made and lacked durability. Additionally, despite claims of lightweight fabric being ideal for hot climates, it felt uncomfortable and impractical for the weather here in Mexico. The shipping and delivery process was another issue. Not only was the shipping time significantly longer than expected, but the package also arrived in poor condition. The delays and lack of proper handling made the experience frustrating. Furthermore, I want to address the lackluster customer support. Instead of being helpful, the team was unresponsive and indifferent, failing to assist me with my concerns. To make matters worse, the handling of the tax deduction for non-US residents was unclear, causing unnecessary complications. Overall, I am extremely dissatisfied with my shopping experience with First Manufacturing Co. and would not recommend them to others. This was an unfortunate and frustrating experience, and I sincerely hope the company takes steps to improve its service.

If you’re thinking about buying any product from this company, think once, twice, three, four, five times, or even more if possible. First Manufacturer is a company that produces apparel and gear for motorcyclists, but they have no commitment to their customers. Besides taking way too long, if you order something custom-made—something that will take at least two months for delivery—you’ll have trouble contacting them, the company won’t produce the material correctly, they deliver it wrong, and replacing it is a complete headache. I’ve been dealing with this issue for about fifteen days or more to get it resolved, and the company still says it will take another two weeks to prepare the product, not to mention they don’t even guarantee that timeframe. So, think twice or three times. I do not recommend First Manufacturer under any circumstances, and I will make sure as many people as possible know about this.

This company took 500 bucks from me. I received nothing, no refund and no response from customer service. If you need moto gear then find an outfitter with a good reputation. This companies reputation is tanking. The bad reviews are growing.