Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First Chicago Insurance specializes in developing affordable auto insurance products for good drivers in Illinois, Indiana, Iowa, Kansas, Missouri, and Wisconsin.
First Chicago Insurance (firstchicagoinsurance.com) has 113 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 85 reviews with 1 star · Clear filters
We have worked to resolve a claim where the driver was covered by First Chicago and it has been a total nightmare. I asked for the supervisor's number and they gave me a disconnected number. The absolute worst experience.
By DEberhart
Jessica Rodriguez is awful as an agent. Doesn't do her job thoroughly. Terrible experience with First Chicago. Claims took forever, reps were rude and passed me between departments, and I still don’t have a resolution after weeks. Do yourself a favor and shop elsewhere. They also have unsafe drivers. All claims will be denied even if there drivers are at fault. 0 stars for communication and speed. Not recommended. #insurancefail ZERO stars! The worst in the nation.
By Magda G.
NO UPDATE IN 6 WEEKS - I was rear ended by a minivan and my entire bumper fell off and my trunk won't close. This happened on 9/5. It's now 10/20 and I still don't have an update. I cannot drive my car or leave my condo. I work in office 5 days a week and have not been able to for 6 weeks. This is outrageous. I need help! This isn't even my insurance company.
By Talia R.
Everyone needs to team up and report them to the Insurance Complaint Department and get this POS / Scam Company STUT DOWN ASAP!!! They will take your money to insure you, because no one else will, but to file a claim or get a hold of anyone is like pulling teeth! It has been almost 2 months with no car & today I got told they are only agreeing to 80% liable! They want a fight, that's what they are going to get!
By Lindsey L.
Worst business I've ever dealt with. I was hit buy one of their insured and have been trying to talk to a human for 4 weeks. they force you to leave a call back number, in which, I get a call back 72 hours later at the most inconvenient times. WORST CUSTOMER SERVICE EVER.
By CHAD R.
The worst experience. They never answer the phone. I was supposed to receive a reliability letter, and they didn't call or pay attention to my case. I've been trying to get a letter since Jun and haven't answered yet
By Jonathan Aldana M.
This company does not value its clients, does not deliver on its promises, and operates in a way that feels dishonest and misleading. Based on my experience, I consider their practices to be deceptive and predatory.
By Shams H.
If I could give a 0 stars I would in a heart beat! I was hit by one of their policy holders running red light on May 13th 2025.. I have been dealing with my injury claim adjuster for 3month and between 300plus emails back and forth there is no solutions. When I finally thought it was OVER the check they sent me had the WRONG NAME!!!! And now like before.. no response from Jose Rios.. Ignoring the customer is what I would give 5 stars for.. IGNORING THE CUSTOMER Still waiting on my check.. This is the worse company I have EVER dealt with
By Heidi Maribel Avelar De La C.
