Great bikes
Great bikes, great pricing! I have bought several for myself, family and friends. Well built quality bikes. As good as Electra and Nirve at a fraction of the price.
By Scott K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
493 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Beach Cruiser Bikes are designed in Hermosa Beach, CA, the mecca of cruiser bike riding. Bikes for men, women, and kids that blend style and functionality.
Firmstrong Bikes (firmstrong.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 318 reviews with 5 stars · Clear filters
Great bikes, great pricing! I have bought several for myself, family and friends. Well built quality bikes. As good as Electra and Nirve at a fraction of the price.
By Scott K.
Excellent customer support. Very quick response to questions, responsive, fair and supportive!
By Nancy L.
Great job Karen!!!
By bman251230
Awesome Service. Karen was the best!
By s
The bike came well packed and very easy to assemble. The directions were simple but being an older person all my tool are american measurement in inches and they were calling for metric which caused a little headache. Be prepared. The second thing was there web site was saying something about there plant in California plus I was told by a friend that this bike was built in America which I was looking for but when it arrived the first thing I saw was on the box saying made in Viet Nam ( I hope they were talking about the box ). I am very pleased with the bike but if it is not made in America I would be very disappointed. Most company's would have an American Flag saying made in the USA but their's didn't so I am kind of leery.
By Barney
Bought the urban men’s stretch bike had some parts missing and broken Contacted cust service got an immediate response from Rich Received the parts in a few days Really like the bike great for my arthritic knees I highly recommend firmstrong Great bike and cust service Thanks again Rich
By RobZ 6.
Their service was good they got right back to me Karen did an excellent job
By steve C.
Love Love my bike it’s great there were a couple things wrong, Nadine took care of my problem an always got back to me,,I’m going to purchase a bike for my husband, Thank U
By Dana L.