Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Beach Cruiser Bikes are designed in Hermosa Beach, CA, the mecca of cruiser bike riding. Bikes for men, women, and kids that blend style and functionality.
Firmstrong Bikes (firmstrong.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 318 reviews with 5 stars · Clear filters
Loved having my Beach Bike through the COVID season- gave me a chance to get out and keep moving! My bike was incredibly well-made and easy to assemble… It took me less than an hour to put it together and I was riding in no time. I highly recommend purchasing as well as utilizing customer service for your support as you put your bike together. They are excellent in helping you achieve success!
By Kristen
These bikes are well made and easy to assemble. The colors are very nice as well. My girls said they are super comfortable.
By Jeff
We bought 2 bikes, for me and my wife. Very nice bikes and fast shipment. We ride them every afternoon around our neighborhood. Would recommend to friends and family.
By Consumer
Ordered a Mens Chief 3 speed in grey and black on Saturday 10/17, it arrived on a Wednesday 10/21, granted I live within a 1 day shipping area. I used to own a Bruiser which I loved, and after a few years decided to get back into riding. I bought online and afterwards read a few reviews about shipping taking forever and poor customer service, so I was skeptical... Fortunately I didn't have any of these issues. I've had great experiences with their products in the past and am excited for the years to come with this new bike.
By Jonathan N.
This is the best bike I’ve ever purchased by far. Rides very smooth with not a problem at all. Thank you and I will be buying another for my wife real soon
By guy D.
Really enjoying my Firmstrong Beach Cruiser. Initially bought it so I can use it on the beach at Siesta Key in Florida for the month we stay there in February/March. Now that I’m home back in Connecticut, I find myself finding trails(pavement) in my immediate area that I ride quite often. It’s low maintenance , and suits all my needs to relax and exercise . Thanks so much for the great deal!
By Greg Bobo B.
We are now the owners of Four (4) Firmstrong Bikes which we bought for our Shore home here in New Jersey. We could not be happier with the quality and customer service from Firmstrong. They are everything that we expected and more. Delivery was without a hitch and assembly was easy each time. Thank you for providing a first class bike for people like us! The Stow Family
By The Stow F.
Great bike! Gift for my wife and she LOVES it. They did send the incorrect model first (1 speed vs. 7 speed) but immediately send the correct bike! Easy to work with and really great customer service.
By Dan
