Very gently
Very gently, product wonderfull
By Anita
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Very gently, product wonderfull
By Anita
Excellent customer service everytime I order from them <3
By Monchell B.
Y'all they have the best customer service ever! They helped me change my lense before it shipped out, and every time I have a question they are there to answer it with in minutes! I can't ask for a better customer service! I can't wait to receive my glasses and I'm sure I'll love them because they take such good care of me. I highly recommend them!
By Dulse G.
Firmoo is 5 STAR on everything...Quality, Price, Delivery, Customer Service, and Selection!
By Thomas B.
Your CS representative have always been great: cortius,amicable and always willing to help. Every time I've had a question they have been able to answer in the fastest way possible. You really have a Five Star Company all around. !!!!!Congratulations!!!!
By RUBEN L.
I have gotten two pairs of glasses from them so far, and they are both great so far, and were very affordable! The customer service is amazing, they reply within a day and work to answer all your questions and help as much as they can. Very glad I chose to buy glasses from this company!
By JM
You should buy on this site! I bought my glasses a week ago and I really like them. They fit perfectly and it's the good prescription. I bought a pair of glasses with computer lens and I didn't know that they will have a little tint of yellow. I talk with the customer services and they have a good solution. I really recommend this site.
By Mélissa T.
I've only had my glasses for 2 weeks but so far they have been amazing. Fast shipping, excellent prices and beautiful glasses. As far as I can see the only con to these glasses are the quality of the frames, some of which are flimsier than others.
By Bridget M.