FirmooReviews of firmoo.com

Response from Firmoo· Apr 21, 2019

Veramente dispiaciuto per l'inconveniente. La spedizione DHL recentemente è stata leggermente ritardata a causa di sdoganamento personalizzato. Ed è stato rilasciato dall'agenzia di liquidazione. I pacchi sono in transito e alcuni di essi sono stati consegnati. Hai ricevuto il tuo ordine? Potresti inviarci il tuo numero d'ordine o il nome che hai inserito nel tuo ordine? In modo che potessimo controllare il problema. Nessun problema. In caso di problemi, provvederemo a compensare la perdita! Non ti lasceremo mai prendere alcuna perdita!

Response from Firmoo· Apr 4, 2019

Hi Lynn, Sorry for any inconvenience. We reply emails within 24 hours on weekdays and 48 hours on weekends. If you do not receive our reply, please check your spam box. It's very easy to exchange or return. Please log in your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will email you to solve the issue. You can also contact us via the LiveChat or phone. Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.) Live Chat: Start a live chat (Everyday, 7 a.m.-6 p.m. PDT.) Sincerely, Firmoo Customer Support Team

Response from Firmoo· Mar 16, 2019

Dear customer, Thanks for your feedback and sorry for the unhappy shopping experience. There are several ways you can contact us. When you cannot reach us by phone call or Live Chat, please email us. Your exclusive CSR will reply within 24 hours. Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends) Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.) Live Chat: Start a live chat (Everyday, 7 a.m.-6 p.m. PDT.) As for the delivery time, it includes processing time and shipping time. If any delay, we'll give you a store credit or a refund as compensation. Thanks for your trust and support. We will try our best to make improvements. Sincerely, Firmoo CS Team

Response from Firmoo· Mar 5, 2019

Dear customer, sorry for the inconvenience. We sent you several emails and also called you but no reply. Could you please have a try to check your spam folders? And could you please send us a picture of your original prescription for checking? No worries. We will help to solve the problem after figuring it out. We will never let you take any loss! And generally speaking it may take 3 to 5 business days to process the single vision clear lenses. And then it may take 6 to 10 business days to arrive after shipment in standard shipping. Hope you could understand. Thank you!

Response from Firmoo· Feb 11, 2019

Dear customer, we are really sorry for the inconvenience! Could you please kindly tell us your order number? We will definitely offer you a satisfied solution after finding the reason. Please do not worry! We will never let you take any loss!

Response from Firmoo· Jan 16, 2019

Dear customer, Sorry for the inconvenience. Is there anything wrong with your glasses? Please email to [email protected] and we will try best to solve the issue. For prescription issue, please send us a copy of your original prescription issued by doctor. Look forward to your email. Best regards! Firmoo Customer Support

Response from Firmoo· Dec 8, 2018

Dear Ana Paula Velazquez, So sorry to make you unhappy with your shopping experience. We have a 3-month warranty and 30-day return&exchange policy for our customers. Our CSR Molly is helping you analyze the problem. After that, we will offer you a refund or exchange solution. Generally, for the eyeglasses with a new prescription, it may take a few days to adapt to. And due to the distance between your eyes and the lenses are slightly different for different frame structures, you may feel uncomfortable by transferring one pair to another suddenly. So we suggest that you try to adapt for a few days. If you still can not adapt to your glasses, we will definitely refund or exchange for you. As for the international transaction fee, it depends on your credit card company. Some credit card company may charge the international transaction fee. Of course, we should take responsibility that we did not put a warm notice ahead. So we would like to refund the international fee to you. Sincerely, Firmoo Customer Support Team

Response from Firmoo· Dec 8, 2018

Dear Gianluca Isabella, Feel so sad to know that you are not satisfied with our eyeglasses. All of our lenses are made of resin and our super flex lenses are super light and highly impact-resistant. We have a 3-month warranty and 30-day return&exchange policy for our customers. If you are not satisfied with the lenses, feel free to contact us. We would be happy to help you refund or exchange. Sincerely, Firmoo Customer Support Team