Thanks vizy for the continued follow up …
Thanks vizy for the continued follow up on my order! Much appreciated 🤙🏽🌺
By joshingme
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Thanks vizy for the continued follow up on my order! Much appreciated 🤙🏽🌺
By joshingme
I had a bit of a hard time ordering my glasses--my issues not Firmoo-- and the CS representative, Jack, helped me EVERYTIME I messaged him, with in 24 hours! He always had a pleasant response and helped me with no issues. I highly recommend Firmoo and their selection is incredible!
By Kelly Donovan K.
Had an issue with my original order when it arrived that was no fault of Firmoo. They went above and beyond to take care of my concern. It's not often anymore you find customer service that is this responsive. I am totally happy with my new glasses and would highly recommend them to everyone. I was apprehensive doing this all on line, but the cost savings was well worth it. The amazing thing was I had my glasses 1 week from when I placed the order. Was shocked when they said they shipped and they ended up on my doorstep 2 days later! Pretty amazing knowing that they came from China. Don't be afraid to do business with this organization as they are the best!!!!!
By Doug-Merri Jo A.
They are very helpful with any order, and they even have notification emails about your package and order, AND even tells you where your package is and provides a tracking number. I truly LOVED ordering from them! BEYOND five stars!
By THEBOSSTUBE A.
At first you may be skeptical but after plugging my prescription in and recieving the glasses, I found out Firmoo was no joke. Seeing affordably is a joy and in style is just the plus of it all. Who needs to be paying $200 or $300+ for glasses when you can go to Firmoo and buy a pair that is $39 or less!
By Britt N.
BEST GLASSES
By roberta
Great service great price lovely glasses and fast delivery I like that they kee in touch all the way
By Sandra T.
Very nice glasses for the price with pretty good quality customer service is great they will contact you back as soon as you contact them no problems it's shipping, and they come as described or better
By bigmikelifestyle2 V.