Very Good
I am delighted with the service and glasses, I recommend. Thanks firmoo ^^
By Aliya
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
I am delighted with the service and glasses, I recommend. Thanks firmoo ^^
By Aliya
I cannot express how happy I am with Firmoo! I had a fall Boxing Day & smashed my old glasses - Even with a complicated Varifocal prescription I Ordered my new ones the same day & they arrived on Jan 2nd.. I love them!
By Sara
Really quick and helpfull. Thanks a lot!!
By Irene Ortiz de Z.
Customer care was right on it in responding to my questions!!! This was greatly appreciated as I was right in the middle of trying to order glasses!!! Thanks a ton!
By T. B.
Customer service is fast. Very friendly and resloved my problem with in hours, with out even questioning. Extreaming affordable, you can't beat such stylish glasses at such a low cost. Will be getting my frames from Frimoo.com from here on out.
By Sofi G.
Excellent customer service. I have recommended to many of my friends.
By Kim P.
I'm very happy with my glasses! They arrived within the indicated period and the attention of Firmoo is perfect, they worry and they help you in whatever you need!
By Bea Puga G.
I’ve been using Firmoo for six years now and I love them so much. My only criticism is that when my prescription changes I have to pick a new frame as my old one I’ve grown to love isn’t sold by them any more. Other than that, their glasses are super cute and you can’t beat the price.
By Emily Krzan G.