Glasses are way better than known…
Glasses are way better than known brands and are a fraction of the price. Arrived fairly quickly and way before the estimated delivery date I was originally given
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Glasses are way better than known brands and are a fraction of the price. Arrived fairly quickly and way before the estimated delivery date I was originally given
By Customer
I had a very positive experience with Firmoo’s customer service. I made a mistake when ordering my glasses, but their team was extremely kind, understanding, and helpful in finding a solution. They responded quickly and offered a fair and professional resolution, which I really appreciated. I was also very pleasantly surprised by the quality of the glasses when I received them — they were carefully made and well finished. It’s rare to find such attentive support nowadays. I feel confident ordering from them again. Thank you for your great service!
By Vivez “MarieCantin-Tarot” V.
Frames are a little flimsy but good value for the price. Placing an order was easy and tracking info was clear.
By Robin
Response from Firmoo· Mar 26, 2026
Hello Robin, Thank you for taking the time to share your feedback with us. Please kindly note that all Firmoo glasses come with a 60-day return/exchange policy and a 365-day quality warranty. If you ever have any concerns or need assistance, feel free to reach out to our customer service team (Livechat: 24/7). Sincerely, Firmoo Customer Support Team
If you’re looking for strong, durable glasses Firmoo is the way to go. I love to order from this company because they communicate with you at all time even after you received your product. I give Customer Service a 10 out of 10
By Tamara
Another great pair received! Exactly as expected. Received in a timely fashion.
By Michel
Ho avuto un problema con la lente degli occhiali che ho ordinato e l’assistenza è stata prontissima ad aiutarmi nel modo più comodo possibile per me. Sottolineo di essermi trovato molto bene anche con la qualità dell’occhiale in sé, acquisterò di nuovo
By Federico C.
I love my new glasses! So cute, great price!
By Amanda
Glass are super cute and perfect fit. Just be careful on what add ons you get for what you need (anti glare etc). Highly recommend
By Robyn C.