Best customer service
I made a mistake while ordering and customer service agent Lynn contacted me and corrected it immediately. I love my glasses!! Thank you again Lynn
By Darlène
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
I made a mistake while ordering and customer service agent Lynn contacted me and corrected it immediately. I love my glasses!! Thank you again Lynn
By Darlène
Customer service at Firmoo is excellent. Very responsive and prompt.
By Alvin J M.
The best customer service I’ve experienced and always very quick to respond. Everyone spoken to has made the experience memorable and been kind. Quality product as well and have had a friend purchase from firmoo due to my review and has enjoyed the style and quality. Always a pleasure to work with
By Chloe G.
Customer service is amazing, Frames are excellent quality and they look awesome~ would buy a pair again
By Chris
The glasses are wonderful, durable, light weight and very very comfortable. Thanks Firmoo for affordable glasses.
By Robert
Really great service here! Easy to reach and quick to respond!
By annaz
excellent quality and a great price!! perfect choice!
By Christina A.
My CSR, Maggie is awesome!! She always replies to my messages fast. The glasses offered here are inexpensive and fashionable. Again, Maggie’s is awesome and a great help to me
By Lisa B.