GOOD!
I’m very satisfied with your service. Thanks for your help!
By Melinda J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
I’m very satisfied with your service. Thanks for your help!
By Melinda J.
Great deal. Came in a week with standard shipping. I will only get my glasses from Firmoo.com from now on. Thanks for the deals!
By Daniel L.
I love ordering on Firmoo. I've told everyone I know!! I've ordered quite a few times now and I'm always very satisfied with the super stylish glasses at awesome prices! Also I have a complex prescription and it's always on point ! Thank you Firmoo!!
By Tiffany P.
Even better than they look on the website, and arrived really quickly too. I am in the UK, and the whole process couldn't have been easier
By Holly A.
The first ordered was my mistake. I wrong the prescription wrongly and they helped me figure it out because I could not see at all. I emailed them back for a return and they send me a coupon so I just pay for shipping to have a new glasses. Thank you so much!
By Nadia Z.
Webstore is easy to use and has good filters for searching your perfect pair. Glasses were super cute and good quality. Price couldn't be beat. Got the glasses home quicker than expected. I contacted the Customer Service, because I had a slight confusion with the delivery. The issue was totally on my local courier company's service, but Firmoo Customer Rep Maggie made me feel reassured that if there would be any issue they would provide excellent help. Will give the coupons received to my family and friends and recommend to everyone!
By Iris H.
Amazing customer service. They really help you all through no matter the problem.
By Mary
I will never go back to Zenni and their lackluster customer service.
By don M.