I love firmoo!
I love firmoo! I'm so glad I found a website that works with my college budget. They customer service was friendly and quick. I'm not going to buy my glasses anywhere else.
By Zoe P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
I love firmoo! I'm so glad I found a website that works with my college budget. They customer service was friendly and quick. I'm not going to buy my glasses anywhere else.
By Zoe P.
Great customer service! Glasses looked weird on my face, but they came up with amazing solution. I got a coupon the covered the same amount as my order, so I got to order new ones that would be better. I am glad they have a great team.
By Kim
Awesome eyeglasses!!! Very cheap !!!and they're very helpful with customer. I will recommend firmoo.
By Maria Teressa O.
Very nice quality glasses. I bought 2 pair and will definitely buy from these guys again. I'm very satisfied.
By Tom C.
I just recently placed an order at firmoo and I accidentally forgot my coupon code. I sent an email to the firmoo customer service and IMMEDIATELY after they emailed me back saying they would fix the problem and I just got a follow up email saying that the redunded me the money in my account. Not only were they quick and attentive with their customer service, but they helped communicate with me and had a fast acting refund unlike a lot of other companies. They are awesome!
By Cheyenne
Customer service was amazing and the glasses of are good quality as well, I definitely would recommend using Firmoo
By Bonnie N.
I am delighted with Firmoo, they have behaved with me beautifully and the glasses are perfect. I will use Firmoo when I need new ones.
By Maite P.
Excellent customer service communication, speedy shipment and delivery, decently affordable yet high quality products!
By The Alfonso N.