Very helpful
Very helpful. Thanks for your prompt and courteous service.
By Taya
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Very helpful. Thanks for your prompt and courteous service.
By Taya
Super friendly and efficient!
By Cristian Kstj R.
Customer service was incredible. I was helped with replacing a pair of frames and the representative helping me was amazing. After a swift conversation they were happy to help me pick out a new frame as well as covering the cost of the glasses! I would highly recommend this company to any of my friends and I will continue to buy future glasses from this site too.
By Eli G.
Quick delivery and good service. Lovely specs.
By Maxine
Totally would recommend buying from here, customer service is excellent they always answer promptly your questions.
By Celeste M.
Very prompt and courteous service
By Laurie
Received my new glasses today and I love them they were very affordable and the shipping was fast I will definitely be purchasing again soon...Thanks Firmoo
By Ok C.
Glasses didn't look good on me & they gladly and quickly gave me my refund! Great service.
By Katherine