Love them!!
Love them!! Can’t wait to try more!
By Alexandria H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Love them!! Can’t wait to try more!
By Alexandria H.
When my glasses arrived damaged in shipment i had a great service rep named Sophie who made sure i was completely satisfied. She’s an amazing person❤️
By Bionka J.
Sono anni che mi fornisco per gli occhiali da vista da loro e mi trovo sempre bene. Visto il costo veramente basso degli occhiali completi con lenti da vista ho deciso avendo avuto degli sconti di farmi una piccola scorta di sicurezza,non si sa mai di rompere gli occhiali, ebbene, sto' utilizzando ancora il primo paio acquistato circa due anni fa, sono ancora perfetti come acquistati pur portandoli per bisogno tutti i giorni!
By Tuttoflash
best customer service of any online glasses company. glasses are good quality and last. have had multiple pair for over a year now. by far, my most trusted and highly thought of online glasses company.
By Ragan H.
Wow the customer service was amazing. Above and beyond! I’ve bought multiple eyeglasses for a couple of years now, have had friends buy some as well after I tell them. This is the first time a particular frame does not fit me and firmoo and its team took care of everything!!
By Ruben R.
Excellent – no reservations, I would recommend this company to anyone.
By kristine
Fast shipping and great customer service! Will continue to return to them for business.
By Jessica
Honestly the very best customer service I’ve ever had, I recommend this company wholeheartedly. Their customer service is QUICK, personal, and they go above and beyond.
By Rebecca K.