Amazing service
Great glasses with great service
By Sylvia
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Great glasses with great service
By Sylvia
Wow, so fast, so affordable, I have been recommending Firmoo to all my friends!
By Patricia B.
The support team is really great, I needed to change the shipping address to my order and they did it for free! Thank you 😊
By Laurence Durot M.
These are by far the best glasses ever! The place I went to prior to this doesn't even compare and were almost three times the price of Firmoo. I'm a customer for life now and that's the truth. They ship fast. They fit right. They look great!!
By Ashley P.
Firmoo has wonderful glasses and there email service team is so kind and helpful!
By afty
So impressed! Highly recommend!!!
By Keri S.
I ordered two pairs of glasses and the customer service was outstanding. Fast and the return policy was excellent also. One pair got a spiral scratch on it and they assisted me with the return and fast service with a online credit. I got my glasses back and am a very happy camper. I am ordering some for my husband the quality and customer service was great. Thank you Firmoo!!!!!!
By Lynn M.
Recibidas con más rápidez que la esperada. Muy contenta con las gafas. Son exactas a la foto y la graduación perfecta. Volveré a comprar sin duda y comentaré mi buena experiencia con la firma a amigos y familiares. Gracias Firmoo.
By Marta M.