Jennifer was amazing
Jennifer was amazing. The most helpful I could ask for!
By Nicole W.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Jennifer was amazing. The most helpful I could ask for!
By Nicole W.
GREAT EXPERIENCE! HAVE RECOMMENDED TO MY FAMILY AND FRIENDS!
By Elizabeth E.
Great prices, amazing frame choices, and fast shipping!
By Lynnzie C.
Livraison rapide, lunettes bien adaptées à ma vue, tout est parfait!
By Élisabeth M.
Everything was perfect thank u so much
By stephanie R.
Their customer service is excellent especially their agent Sylvan for attending all my queries and the glasses are superb!! Fits very well and it comes with a tool to adjust your glasses which is amazing & the first time for me too. Plus points! This is the best online shop that I have ever encountered. You should try it too'
By Sallie
I've gotten 4 pairs of glasses. They are all good quality especially at the price listed. The second order, I had frames that weren't at my expectations and customer service was so amazingly helpful with my exchange. VERY happy customer!
By Shawna P.
Super service 1. They identified there might be a mistake in my order... And there was 2. Not knowing, I CO firmed by phone this mistake 3. Two days later, I understood and modified my order. And everything went perfect. Always with nice behavior Thank you
By Client G.