Reyanna was great!
Super helpful, very quick to respond
By Macie C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Super helpful, very quick to respond
By Macie C.
Irish was extremely kind, considerate and helpful with an error that I made when I ordered a pair of glasses from Firmoo. The customer service that I was provided is second to none. Even though I made the mistake, I was made to feel as an important customer and they valued my business. This added on value is priceless.
By josef B.
Glasses came on time just the way I ordered them.and this is my second pair of eye glasses from frimoo.com
By Sherman H.
I love the glasses they came fast and look great!
By Shakeema S.
Excellent service, used this company as a first venture into purchasing glasses online, safe to say I’m very impressed, delivery turned up in half the time it would take to even get glasses made at the opticians, and the frames themselves as at a very good standard and look as good to designer frames but at a much more affordable price! Will most definitely be using firmoo again
By Jack L.
Love my glasses and the customer service is excellent. Why pay $400. for one pair at your Drs office when you can get three pair for way less. Definate customer for life!
By Lori L.
My experience has been great. First time ordering glasses from them and I messed up on my prescription. I received a credit to order new ones with the right script and was asked to donate the other glasses. Great customer service!! Will be giving firmoo my business.
By Christine T.
So thoroughly impressed with this customer service! Very helpful and very quick!! ♥️
By Katie D.