Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,647 reviews
FirmooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,624 reviews with 5 stars · Clear filters
Forgot to update my address before ordering my glasses. Emailed your service and Abigail replied right away and changed the address on the order. I got my glasses in the mail and, as usual, I love them! Your company is the best! Please, never change!
By Kenny M.
I was pleasantly surprised at the quality of my glasses and the price. The glasses was beautiful and very neatly done. Thank you. I love it.
By Margaret D.
Super quick shipping and delivered as promised. Excellent service.
By Aubrie G.
Firmoo is always quick to respond when I send an email. They respond within 24 hours and always give me exactly what is going on with my order. Their turn around time is quick and Jennifer is super nice and enthusiastic! I like their selection as well!
By Carlene N.
Ordered my glasses last Saturday and they arrived today, a week later. Unbelievably great turnaround time. Better than going to any store. I will be buying another pair or two of glasses from here soon enough.
By Jason W.
i was super hesitant about buying anything from here. however, the real reviews WITH photos made it a little easier. i even had an issue with my glasses that was MY OWN fault, but firmoo customer service was beyond accommodating. i will continue to purchase with firmoo.
By Alyssa P.
I love them. They are cute, clear and clean. I can see now & receiving so many compliments! They came faster than expected.
By HondaHarleyGurl
Really cute glasses at a good price! I was somewhat skeptical about ordering glasses online, but these I ordered from Firmoo are really nice and were about 1/4 of the eye doctor's price. It was easy to order them and they got here in a decent amount of time. I will be ordering more!
By Coco
